• Facilitate the property management team of 8 with task execution, project support, and strategic planning.• Address 75% of online resident inquiries, document interactions and resolutions, and ensure prompt communication with stakeholders.• Oversee office supply inventory management, ensuring 100% accuracy and coordinating supply deliveries.

• Supervised comprehensive renovations of 286 residential units, ensuring timely completion and adherence to quality standards.• Coordinated with 3 vendors and community maintenance team to facilitate efficient scheduling and maintained detailed records of damage and repair expenses.• Provided consistent updates to stakeholders, ensuring transparent communication about project status and delivered 99% on time completion rate.

o Conducted regular evaluations of guest feedback and service data, utilizing the insights to increase guest retention by 40%.o Established and maintained relationships with corporate clients, meeting their specific needs and preferences to foster long-term partnerships.o Interviewed and trained new hires to Marriott’s company standards, while cultivating an inclusive work environment that resulted in a 25% decrease in turnover rate.o Implemented proactive strategies to identify opportunities for room upgrades, increasing guest loyalty and positive survey responses.