Robyn Murphy Email & Phone Number

Marshall, MI, US

Albion, Michigan, United States

East Lansing, MI

Albion, Michigan, United States

• Manage a portfolio of 150 alumni and friends of Albion College. Engage in contact through phone, email, text, in-person events and meetings both on and off campus
• Engage in the identification, cultivation, solicitation and stewardship of gifts
• Collaborate with faculty and staff across campus to build meaningful campus experiences for alumni and arrange numerous student interactions with alumni
• Showcase excellent interpersonal skills and communication in addressing and answering challenging questions

• Increased employment options for students at new companies resulting in full time offers after graduation Accomplished through company visits, outreach to alumni, and developing corporate partnerships
• Created marketing materials to share with employers highlighting the Gerstacker Institute program
• Active member of Michigan’s Employer Education Partnership (MEEP) to collaborate with educators from multiple higher education institutions and share best practices

Albion, MI

• Effectively conduct outreach to alumni creating meaningful interactions that led to 40% increase in engagement and increased donations to Albion College
• Develop and foster relationships with alumni and employers to generate internship opportunities for students, 64% of internships transitioned to full time offers after graduation in 2018, a 21% increase over previous.
• 94% placement rate for 2018 graduates with employment offers at graduation, up from 76% in 2017. 100% employment within 3 months of graduation
• Plan and organize annual on-campus career fair, increased attendance over 25% through interdepartmental collaboration
• Design and facilitate professional development programs for undergraduate students in a supportive and stimulating environment to adequately prepare them to be competitive candidates in the job market

Albion, MI

• Collaborated with faculty to develop student teams, source professional speakers, and market program to recruit prospective students, increased enrollment 38% from 2017
• Accompanied students on week-long trip to Paris, France, fostered relationship with staff at Sup de Vente school to ensure success of program. Hosted French during visit to Michigan in spring, responsible for program.
• Developed itinerary that satisfied group interests including lodging, meals, tours, company visits, and cultural experiences

Livonia, MI

• Developed and facilitated training sessions on policies and procedures for new employees
• Created multiple call scripts for loan processors to ensure consistent, quality service to clients
• Improved loan processers’ customer service and communication skills through initial and ongoing training, performance reviews, and feedback. Increased number of loans to close monthly by 20%

Livonia, MI

• Oversaw team of 8 loan processers and 3 underwriters for all home purchase transactions across the United States
• Worked closely with mortgage bankers and management to ensure quality client experience throughout loan process
• Held record number of closings for multiple months as Operations Manager of purchase processing team
• Performed hiring and termination employment responsibilities for the team

Torrance, CA

• Supervised team of Customer Relations Representatives responsible for addressing customer concerns at the highest level of escalation in conjunction with department guidelines
• Conducted monthly presentations to executives at Toyota Motor Corporation in Japan regarding the status of cases on behalf of the President of Toyota Motor Sales

Torrance, CA

• Administered on campus recruiting, conducted phone & in-person interviews, and facilitated new hire training
• Managed team of Customer Relations Representatives to ensure they followed specific procedures when addressing customer concerns through call monitoring, coaching, and regular performance reviews
• Awarded Toyota Team of the Month, April 2000 and Toyota Team of the Quarter, April through June 2000

Torrance, CA

• Utilized problem solving and negotiation skills to respond to customer questions and concerns through phone, email, and letter correspondence
• Received 15 Toyota Customer Satisfaction Awards