All areas of Monitoring and Compliance in conjunction with legislation and governing policies.Quality Assurance audits via use of Records management systems, CCTV & Body Worn Camera footage.

Duties:• Assisting job seekers to overcome barriers, in order for them to transition into sustainable employment.• Accommodating and adapting to cultural needs of job seekers• Conflict resolution between job seekers, employers and Centrelink• Liaising with government agencies and stakeholders to provide job seekers with support which suits their needs.• Compiling and submitting reports to assess job seekers ability to work• Adhering to strict compliance in accordance with the Disability Employment Service guidelines• Resume and application writing.• Arranging training, appropriate to job seekers capabilities.• Running a pre-vocational program to give job seekers skills for resume building and job interviews.• Interviewing job seekers to ensure they are capable of undertaking the DES program• Submitting participation reports where a job seeker isn’t meeting their obligations and requirements for receiving benefits.• Reverse marketing and negotiating with employers to ensure positions meet job seekers abilities.• Providing ongoing support to both job seekers and employers• Educating employers and stakeholders on disabilities and barriers to employment

• Processing claims in accordance with Department of Education Employment and Workplace Relations guidelines.• Managing a caseload of 170 job seekers from a variety of programs, including indigenous, long term unemployed and highly disadvantaged.• Running pre-vocational training for job seekers to become ‘job ready’• Referring job seekers to suitable programs• Ensuring job seekers adhere to compliance activities• Liaising with government agencies to ensure job seekers are meeting their probationary obligations• Providing conflict resolution for disgruntled job seekers• Representing Jobfutures at Centrelink meetings and stakeholder engagements• Commencing new referrals into the JSA program

• First point of contact for all Centrelink customers.• Provide assistance to non- English speaking customers and customers from culturally diverse backgrounds.• Referring people to appropriate services• Fielding complaints and concerns• Regulating amount of referrals to ensure efficient time management• Undertaking regular emergency procedure training and adhering to strict OH and S guidelines• Following policies and procedures and making myself familiar with regular changes to legislation.

• Processing invoices and preparing account information• Filing and archiving• MYOB• Liaising with suppliers and stakeholders• Assisting with stock ordering• Compiling correspondence on behalf of supervisors• Postage handling

• Assisting job seekers to overcome barriers, in order for them to transition into sustainable employment.• Accommodating and adapting to cultural needs of job seekers• Conflict resolution between job seekers, employers and Centrelink• Liaising with government agencies and stakeholders to provide job seekers with support which suits their needs.• Compiling and submitting reports to assess job seekers ability to work• Adhering to strict compliance in accordance with the Disability Employment Service guidelines• Resume and application writing.

• Assisting job seekers to overcome barriers, in order for them to transition into sustainable employment.• Accommodating and adapting to cultural needs of job seekers• Conflict resolution between job seekers, employers and Centrelink• Liaising with government agencies and stakeholders to provide job seekers with support which suits their needs.• Compiling and submitting reports to assess job seekers ability to work• Adhering to strict compliance in accordance with the Disability Employment Service guidelines• Resume and application writing.