Robyn Robb Email & Phone Number

Jacksonville, Fl

Telecommuter (Philadelphia, Pa Office); Home: Jacksonville, Fl

Overall Project Management team responsibilities for a Property & Casualty Insurance solutions vendor; establishing project management best practices throughout the organization to provide quality deliveries and customer satisfaction.Project Manager responsibilities focus on new client implementations and enhancement requests of DRC's GameChanger Suite of products (Quote/Agent Portal, Policy/Underwriting Portal, Billing, Claims, Reporting) for personal lines Property & Casualty insurance carriers, MGAs and start-up operations.o Active project: Homeowners, Automobile/Motorcycle line of business implementations; consulting basis: Homeowners, Auto, Umbrella and high-dollar valuable linesExtensive business analysis work in eliciting requirements, gap assessments, planning BA activities, reviewing and documenting requirements for a new software solution.

Jacksonville, Florida Area

Short-term contract Project Manager position, working on the implementation of a new time-keeping product to support client-requested time reporting needs. Responsibilities included all aspects of initiating, planning and executing the project; managing stakeholder expectations; close coordination of internal business streams, client and client vendor; and, regular reporting to stakeholders and sponsor.

Jacksonville, Florida Area

IT Project Manager and Business Analyst• Initiating, planning and executing the testing project of a Billing consolidation and conversion of 3.1M auto, home, package and small business policies to a single billing solution. Eliciting all requirements from business users; defining functional and non-functional requirements; defining stakeholder requirements; documenting and obtaining sign-off on all requirements; performing gap analysis; assessing organizational readiness and evaluating the solution effectiveness after implementation.• Successfully implemented (Initiation through Closure) a Billing and Receivables consolidation of 60K automobile policies to a single billing solution. Completed shut-down of legacy processes.• Effectively implemented enhanced ACH processing, lockbox processing, remittance processor and a new Umbrella product. Duties included oversight of the project and business analysis duties, including all analysis planning activities, requirements elicitation (business, stakeholder, solution and transition), documentation, communication, prioritization, and approval. IT PMO Manager• Defined, implemented and trained Project Management policies and practices (Community of Practice).• Established, coordinated and managed monthly reporting of portfolio and project metrics to senior leadership for strategic alignment and project prioritization.IT Application Development Manager (Telecommuter, Plymouth Meeting, PA office)• Successfully managed six billing systems and a check issuance/reconciliation systemo Proactively managed day-to-day operations; triage and production support (943 issues closed in 3 years); and, system control and integrity.o Trained Billing, Finance and Customer Service personnel to minimize errant reporting of issues.• Liaised with all levels of billing system users, Finance and Control personnel and Kemper Management.

Telecommuter (Denver, Co Office)

• Managed a Personal Lines Australian direct marketing motor product start-up project. Project development budget in excess of $3.5M.• Effectively synchronized and managed requirement and technical design sessions, web development, core system development and user training across 6 time zones as well as Project Management reporting and Project Board presentations. Vendor project team of 15 – 20.• Performed business analysis planning, elicitation, scope definition, and requirements management and communications responsibilities. Worked with the customer to determine prioritization and validate the solution.

Based In West Palm Beach, Florida Area

Project Manager• Successfully implemented three new Personal Lines Automobile system implementations and two Homeowners system implementations for an insurance software vendor.• Coordinated conversion projects of two Billing & Receivables system conversions with conversion bases up to 750K policies, for a large personal lines direct marketing insurance carrier.• Managed automated lockbox implementation for a large personal lines insurance company. Business Analysis• Business analysis (business need, through requirements elicitation, gap assessments, requirements approval and sign-off), vendor assessments (preparing RFIs, RFPs, various procurement analysis), solution evaluation analysis, problem tracking and production support triage of business issues. Other• End user training• Sales team support, user guide documentation, production support triage, and user training/preparation of training materials for vendor.• Developed technical system documentation for an enterprise data warehouse system.

Telecommuter (Honolulu, Hi Office)

• Project Manager for a Personal Lines P&C Insurance Software vendor. • Implementation (new and upgrade) of numerous installations of real-time P&C software applications (Policy writing, Billing, Claims, web-based customer-facing), including management of project life cycle, client liaison, system control and integrity, testing, balancing and financial reporting, user training, business analysis, and development of client processes and procedures to support new systems. • Implementations include: P&C automobile, Homeowners, Check reconciliation, 3rd party billing, direct billing and payroll deduction.• Development of training guides and user documentation for clients

B.S, Accounting

College Prep

Activities and Societies: National Honor Society, Cheerleading, Lacrosse Club