Robyn Royer Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Digital Banking Client Services • Managed the team that on-boarded Financial Institutions to the NCR Business Digital Banking Platform.• Establish and maintain relationships at all levels of organizations to include project teams, team leads, executive sponsors, and key stakeholders.• Provide forecasting and financial reporting for NCR’s Business Banking Implementations to Executive Leadership.• Serve as Executive Sponsor and provide strategic guidance to project teams.• Mentor and provide professional development, continuous education, and development of leadership skills for the Client Services department.

Atlanta, Georgia, United States

Digital Banking Client Services Manage day to day operations of the Business Banking team with over 35+ projects in queue. Prioritize and strategize deliverables in a fast-paced environment to optimize on time delivery of products and services to Financial Institutions.• Responsible for the scoping and management of multiple concurrent large scale-projects and client engagements totaling over $1-5MM annually.• Negotiate with and across Product Management and Engineering for resources to support Program objectives.• Quickly identify short- and long-term trade-offs and balance the needs of all stakeholders.• Conduct Executive Briefs with C-Suite stakeholders at Financial Institutions to help the leaders gain knowledge of how to leverage their business relationship with NCR and to keep abreast of the Project status.• Affect cultural change across NCR to deliver world class services, cross department engagement, team building, and improving employee satisfaction.• Developed the “Onboarding Experience Program” to provide world class onboarding to new hires and interns within the Client Services Department.• Created “Think Tank Thursday” training series to provide 8 hours of live training workshops to NCR’s Client Services Department each month.• Received several “Recognition4Me” awards from internal staff for teamwork, team spirit, and collaboration.

Atlanta, Georgia, United States

Digital Banking Professional Services • Full accountability for planning and securing resources for tasks, estimation, scheduling, and risk management.• Created Statement of Work documents for net new sale and add-on services. • Conducted requirement gathering sessions in a clear and concise manner.• Worked with Sales, Relationship Managers and Engineers to define customer requirements.• Proactively identify gaps and opportunities and identify future needs• Developed and implemented corrective action plans when deviations from budgets and/or schedules are evident.

Atlanta

• Trusted Advisor for Financial Institutions during large complex data migration of retail banking solutions • Created and managed project schedules, communication plans, risk assessment processes, and change request processes for over 10+ Financial Institutions annually during Digital Banking Implementations• Managed 3rd Party Vendor relationships for over 75+ vendors to implement and resolve issues for Online Banking and Bill Payment Services for Financial Institutions• Lead cross team collaboration for Digital Banking Implementations• Lead Council team of Project Managers that were responsible for maintaining the Professional Services Standard Operation Procedures (SOP)• Lead special projects for process improvement initiatives to reduce implementation timeline by 45%• Documented lessons learned and recommended process methodology improvements