Robyn Gray Email & Phone Number

Edinburgh, Gb

Edinburgh, Scotland, United Kingdom

Key Responsibilities:• Guide and Support: Act as a guide to Product teams, helping them to adopt and embrace Agile mindset, tooling and principles.• Collaboration: Work closely with colleagues across Everyday Banking to drive the Agile transformation, learn from its outcomes, and iterate to ensure effective ways of working meeting our OKRs and goals• Process Integration: Embed Agile mindset and practices into our business unit processes, promoting efficiency, appropriate behaviours, and support from leadership.• Governance: Establish consistent and joint governance between Platform and Product teams to ensure a cohesive approach.• Engagement: Facilitate business unit-wide Agile ceremonies, events, and communications to foster a culture of collaboration.• Momentum and Results: Drive initiatives forward, encouraging teamwork and delivering improvements for both colleagues and customers.Key Capabilities:• Stakeholder Leadership: Demonstrate excellent leadership skills, working collaboratively to deliver value.• Problem Solving & Analysis: Analyse learning products and provide actionable solutions.• Creative Thinking: Bring energy and passion to inspire and promote collaboration. • Adaptability: Manage a flexible agenda, prioritise effectively, and simplify complex ideas.• Communication: Convey sophisticated messages to senior and all audiences in a compelling visual and narrative form.• Inquisitive Nature: Maintain a curious mindset to continuously improve and innovate.• Coaching: Provide coaching and mentoring to foster an Agile mindset.• Flexibility: Adapt to a changing environment while remaining reliable and dependable.Agile Ways of Working & QBR Team Vision: Be a catalyst for change, driving innovation, fostering a fun and cohesive culture, and ensuring a customer-centric approach to delivery.

Edinburgh, Scotland, United Kingdom

As Lloyds journeys through our largest transformation we are redefining how we work as a Financial Institution to ensure we have a consistent approach to delivering valuable products at pace to our customers while ensuring we modernise our technology.As Integrator in Debit Cards & Payments Lab within Everyday Banking means that I am supporting our Lab in delivering their roadmap and outcomes while ensuring our engagements and relationships move at pace with us. By collaborating at the right moments for colleagues, ensures we are driving our consistent and agreed ways of working. This enables each of us to help achieve the Lab and Platform goals, a good outcome.As an Integrator I will drive the delivery of good outcomes by; Proactively monitoring, trouble shooting and diagnosing technical issues, escalating to Product Owners and Lab leadershipIdentify opportunities to improve the predictability and pace through the mitigation of risks and issues.Lead on the Service Introduction process, coordinating implementation events across shared infrastructure.Work with stakeholders external to the lab to ensure interlock that enables us to deliver at paceI am accountable for Developing the sequence for integration related tasks in collaboration with the Product Owner and aligned to the Lab backlog.Catalogues and manages dependencies between the lab and other teams.Works with External to Lab Product Owners to interlock and enable the lab to deliver at pace.Identifies blockers to delivery & mitigates/resolves, escalating where requiredIs the interface between the suppliers and key business stakeholders.Manages complex high-risk implementations requiring integration between multiple parties (internal/external) to ensure safe delivery.Coordinates the integration/implementation events across shared infrastructure. Provides expertise for governance activity owned by the Product Owner

Edinburgh, Scotland, United Kingdom

We are part of the Consumer Relationship in Lloyds Banking Group, and work in the Everyday Banking Platform. I currently work as a Project Manager in the Compliance Team as part of the Debit Cards and Payments Lab.It is our responsibility to work with the Schemes to ensure that customers can continue to transact safe and secure while we enhance the customer experience through ensuring that the business improves operational processes and adapts to technology. I work with a team of Test Engineers, Quality Engineers, and Business Analyst in order to deliver the required mandates to ensure Lloyds remains secure as well as ensuring our customers are not effected by change. We manage this through working with various component and feature teams within the Edinburgh Hub as well as the various stakeholders through out the Lloyds Banking Group network.We deliver two major releases a year with larger pieces of work that run alongside the minor and major releases. I have to manage stakeholders, finances, timelines and RAID to ensure successful delivery of the projects.I have taken on additional responsibility of Scrum Master/Agile Coach within the team. As part of this role I lead the team to ensure we are delivering efficiently, are aligned as team and use data to ensure we are moving forward effectively. I do this through scrum methodolgies, coaching and tools such as Jira and confluence

Edinburgh, Scotland, United Kingdom

I deliver strategic and business changes in conjunction with our external partners and internal partners within Insurance Finance. Il proactively manage the delivery of change, supporting the senior managers and influencing key partners both across Lloyds Banking Group and with our external partners.In a collaborative environment, I support Investment Operations, Investment accounting and Investment Strategy and Execution with projects working closely with our external third party partners and Insurance Finance and Investment Strategy and Execution team, providing ongoing Management Information to track success.Core Activities•Ensure all changes are implemented to relevant policies, principles and governance•Responsible for the oversight of external change costs•Develop and maintain effective working relationships, engage cross functional stakeholders to optimise business results – attend and contribute to relevant meetings, forums and committees.•Build an understanding of the Change projects across the organisation and the value they are expected to deliver for clients and colleagues.•Managing an overview of all change activity, input and prioritisation of change roadmap, clearly articulating impacts and providing visibility to Senior Management.•Proactively builds and maintains external and internal network to identify industry best practice and to ensure legal, regulatory and professional compliance.

Edinburgh, United Kingdom

Lloyds Agency is responsible for the management of the relationship between a borrower and a syndicate of lending institutions covering complex loan facilities. Often secured in multiple jurisdictions. My role provides an opportunity to work with high profile internal and external stakeholders to deliver results for our clients. LBG’s Agency function is one of the largest in the market, embracing the principles of client first and continuous improvement to meet the often very diverse and sophisticated interests of our stakeholders. We pride ourselves on providing a high quality and professional service both to our borrowers and lenders alike. I manage a portfolio of medium to complex syndicated loans, involving regular liaison with portfolio clients, syndicate lenders and third party professionals. My skills require an understanding and interpretation of facility documentation, assisting with ongoing Agency tasks including consents and waivers, distribution of financial information, resolving challenging syndicate matters as well as helping influence our focus on continuous business improvement.

Edinburgh, United Kingdom

Overview• Continually looking to improve and develop the existing operating model, in order to ensure it remains fit for purpose and evolves in harmony with the Commercial Banking division.• Accountability for ensuring successful delivery of all change related activity, within Specialist Lending Services.• Understanding, improving and embedding effective processes within the business. This activity is supported by a robust governance & architecture framework.Key Accountabilities• Manage a broad range of stakeholder groups. • Provide system, process and business knowledge to shape proposed changes. • Manage change activity within the business, working closely with Coverage, Change and Continuous Improvement teams (as required).• Deliver process improvements through a combination of business knowledge and data analysis.• Develop and maintain an internal network to influence and support the delivery of change and strategic projects.• Actively taking ownership of projects agreed as part of the team’s agenda. • Actively support each initiative across the business from inception to completion. This will include: Implementation planning, assigning responsibility to subject matter experts and establishing clear output expectations which meet team/LBG standards,• Identify conflicts/synergies/benefits/improvements/gaps to assist in the development of the business.• Monitor delivery of change initiatives against risk appetite and provide early warning on potential issues. • Support the Senior Management in various ad hoc project/tactical issues resolution

Edinburgh, Scotland

• Undertake designated specialist activities within the Business area/Unit in order to provide an effective service to customers in accordance with agreed service standards under appropriate guidance and direction. • Respond to a wide range of customer enquiries, ensuring that the information provided is clearly understood by the customer escalating issues as appropriate.• Provide information and support to customers relating to the impact of internal and external processes, procedures, and systems on their business.• Contribute to the design, development and specification of new/redesigned processes, systems, information documentation and supporting materials.• As required, produce a range of management and budgetary information in order to keep senior management fully aware of the current position in order to aid their decision making process.• Contribute to project initiatives, taking responsibility for the development and implementation of specific deliverables and ensuring these are achieved within the required time, cost and quality parameters.• Ensure compliance with all relevant procedures, guidelines reporting requirements, and regulatory and statutory requirements. • Supervises the day-to-day activities of assigned team members so that their individual and collective performance meets the required standards contributing to their development and providing ongoing support as required.• Provide guidance and coaching to less experience team members in order to enhance their technical capabilities and ensure value added to service to customers overseeing the work of a team as required.• Provide monthly feedback to management on performance and development areas of assigned team members.

Edinburgh, Scotland

Support our business and customers through the effective use of the Group’s policies and procedures. Create and maintain effective relationships with risk partners across the business, enabling them to manage risk and reward in accordance with the guidelines. Also be able to demonstrate expertise and understanding of financial information (internal and external) relevant to my role.Seek to create the most effective customer relationships (internal and external) possible, and will work to achieve a culture of high quality service delivery.Complete specialist daily tasks for relevant stakeholders maintaining expectations and in line with policies and standard indicative timings.

Edinburgh, Scotland

This was a secondment position.• Assisted Relationship Manager with administration of their portfolio• Acted as gateway for requests from the customer to allow the Relationship Manager to focus on more complex matters• Compiled customer information for ‘Ongoing Know Your Customer’ cases• Instructed centralised functional teams to complete system updates and payment requests • Participated in external client meetings to discuss current and future progress of the company

Edinburgh, Scotland, United Kingdom

• Process all Libor Loans in line with standard settlement agreements and regulations. • Due to knowledge gained was able to assist various teams in Loans Operations to manage high volumes of work• Resolved stakeholder queries in regards to Libor Loan products.

Edinburgh, Scotland, United Kingdom

Ensure that all processed Libor Loans were within regulations and expectations to prevent risk and errors.

Scotland

I completed 3 months of Agency contract work. Where I completed the below roles in the detailed companies. Standard Life Investments - Human Resources AdministratorHavelock Europa - Human Resources AdministratorScotland and N.Ireland Forum for Environmental Research - Financial Administrator

Higher, Media Studies

Activities and Societies: Events Committee

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