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Project Manager with proven success implementing technology solutions and process changes. Recognized for being willing to take on difficult projects and seeing them through to completion. Skilled in building consensus among different groups of people with competing priorities to create solutions that bring value to all. Experienced with the unique demands of working on projects with global impact. ► System Integration: Led technology implementation projects for multiple customers. Provided technical support to customers post-implementation. Partnered with sales teams to develop optimal system solutions. Integrated Salesforce.com with 100+ sales executives. ► Documentation: Created process flowcharts for existing and potential customers. Developed manager toolkits to assist with use of reporting tools. Designed sales briefs outlining value propositions for technology solutions. ► Training: Trained 200+ users on operating system. Provided training for customers on e-commerce platform. Partnered with Learning and Development to create training materials and job aids.Key competencies: • Process Assessment • Cross-Functional Team Management • Metrics Development • Multi-Cultural Communication
Eka Solutions
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Director Of Customer SuccessEka Solutions Jan 2018 - PresentGreater Minneapolis-St. Paul Area
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Project Manager - Customer ExperienceC.H. Robinson 2014 - 2017Greater Minneapolis-St. Paul AreaSupported Customer Experience and Technology Team by managing all projects for the group.- Implemented Net Promoter Score (NPS) surveys for four business lines.- Created customer and vendor journey maps.- Identified and documented processes and best practices for managing NPS survey feedback. -
Project Manager - EuropeC.H. Robinson Sep 2010 - Jan 2014Based In London, United KingdomManaged implementation of proprietary operating system in 25 offices in Europe. Led in-person system training for 200+ users. - Performed branch assessments to measure system adoption and to improve efficiency.- Defined and approved regional business requirements and communicated to global IT teams.- Developed manager toolkit and reporting protocol.- Provided first-level support for system issues.- Partnered with regional experts in Asia, North America and South America to prioritize all enhancement requests.
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Project Manager - Global Forwarding Business DevelopmentC.H. Robinson 2008 - 2010Greater Minneapolis-St. Paul AreaManaged all customer technology implementation projects. Facilitated training for North America network on Global Forwarding business line. Led sales demonstrations and training on e-commerce platform.- Implemented Purchase Order Management solution for division's largest customer resulting in $1M+ in revenue within 1st year.- Created current and future state process maps for existing and potential customers.- Designed training materials and job aids.
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Project Manager - Global ForwardingC.H. Robinson 2005 - 2008Greater Minneapolis-St. Paul AreaLed team of 15 operations experts in overseeing operational excellence and process improvement in respective branches. - Developed metrics for branch performance against key operations initiatives.- Acted as subject matter expert for IT teams on global forwarding business line.- Managed prioritization for global forwarding operating system enhancements.- Trained users on system changes and new features.- Wrote training materials and documentation to support system releases.
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Operations SpecialistC.H. Robinson 2002 - 2005Greater Minneapolis-St. Paul Area
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Travel AdministratorCarlson Marketing Oct 1997 - Mar 2003
Robyn Sahlstrom Skills
Robyn Sahlstrom Education Details
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Luther CollegePhilosophy And Religious Studies
Frequently Asked Questions about Robyn Sahlstrom
What company does Robyn Sahlstrom work for?
Robyn Sahlstrom works for Eka Solutions
What is Robyn Sahlstrom's role at the current company?
Robyn Sahlstrom's current role is Project Manager | Critical Thinker | Collaborator.
What is Robyn Sahlstrom's email address?
Robyn Sahlstrom's email address is ro****@****son.com
What is Robyn Sahlstrom's direct phone number?
Robyn Sahlstrom's direct phone number is +131495*****
What schools did Robyn Sahlstrom attend?
Robyn Sahlstrom attended Luther College.
What skills is Robyn Sahlstrom known for?
Robyn Sahlstrom has skills like Process Improvement, Project Management, Training, Logistics, Logistics Management, Project Planning, Program Management, Business Process Improvement, Third Party Logistics, Freight, Business Analysis, Acquisition Integration.
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