Robyn S. Email & Phone Number

Bow, Nh, Us

Concord, New Hampshire, United States

Plymouth, New Hampshire, United States

Motivate, empower, and supervise the Consumer Accounting team, which consists of Billing and Credit/Collections, ensuring they have the tools they need to be successful.*Responsible for rolling out new policies, procedures, and guidelines to staff while being able to identify risk within those policies.*Prepare and present reports to the Board of Directors regarding the semi-annual write-off process.*Participate in developing new programs that are spearheaded by NHEC to benefit our customers or mandated by the State of NH. Including writing Terms and Conditions and analyzing financial impact.*Communicate with the NH Department of Energy and the Public Utilities Commission regarding regulatory or compliances issues.

Plymouth, Nh

Consumer Accounting strives to maintain complete accuracy when sending customers their monthly bills. This requires attention to detail, the ability to analyze various types of data, and make bill adjustments when necessary.* Reviewing system generated reports designed by my department to identify any anomalies within a customer’s bill.* Lead the Capital Credit initiative by researching with other industries, working with various internal and external stakeholders, designing process flow, making decisions on aspects of the project, writing procedures, and training staff as the subject matter expert.*Create and implement a test scenario for new rates and software upgrades against the billing system bi-monthly.* Regular billing work including processing and closing service orders and researching with district offices.

Plymouth, Nh

Engineering and Plant Services is responsible for keeping records of all NHEC’s equipment in our service territory. These duties are important to the Co-op for mapping, historical records, and tax purposes.*Maintaining records for equipment in the field including poles, transformers, and meters.* Overseeing easements and recording all easements with the NH Registry of Deeds. Researching easements for existing equipment.*Reviewing all incoming work from the field planners, line design technicians, and engineers and confirm the work has been done by the lines crews.

Plymouth, Nh

Well experienced call center representative with a demonstrated history of working in the utility industry. Comfortable leading in a team environment and taking on various extra tasks. Skilled in verbal and written communications, customer service, Microsoft Office, and Adobe programs.

Plymouth, Nh

Customer service duties including account maintenance, phone & email etiquette.Regular teller duties including cashing checks and making deposits.Balancing the vault daily & receiving/shipping cash from the Federal Reserve. Also opening and closing the branch.

Ashland, Nh

Responsible cash handling and extreme attention to detail.Exceptional customer service skills including personal & phone communication.Strong computer skills & knowledge.

Bachelor'S Degree, Marketing

Activities and Societies: Kappa Delta Phi NAS

Education record