Robyn Shields Email & Phone Number

Lenexa, Ks

Launch innovative solutions designed to improve client experience and secure long-term partnerships. Apply Six Sigma practices to target redundant and inefficient processes. Promote strengths-based management philosophy that results in high employee engagement scores and retention. Direct customer service activities ranging from call center to inside sales support. Oversee a staff of 60 including 9 direct reports. Certified Six Sigma Green Belt.

Marketed online advertising and inventory listing to local KC automotive dealerships. Assisted in webpage design.

Outside sales position for paramedical services. Company bought out November 1999.

Lenexa, Ks

Actively managed $20 million revenue from top UPS clients in KC area. Engaged clients in new service offerings, positioned competitive pricing models, facilitated contract negotiations.

Lenexa, Ks

Transitioned through a variety of HR duties including: recruiting, hiring, training and orientation of new employees for all shifts and positions (clerical, package handlers, drivers). Additional function: Editor for company magazine (layout/design, photography, writing articles).

Lenexa, Ks

Managed front-line supervisors who were responsible for production employees. High quality, safety, production and performance standards were critical to operational success. General supervisory duties (performance management, coaching & mentoring, training & development).