Robyn Smuts Email and Phone Number
π¨ππππ ππ:Iβm a generalist, a doer, and a fixer who loves tackling operational puzzles. Thereβs nothing I love more than untangling chaos. As someone with a true starter-finisher mentality, Iβve always believed that once you start a task, you see it throughβno matter what. I also love geeking out on new tools and software, especially when they free up time and help you work smarter, not harder. At my core, Iβm a people person who loves building strong, genuine relationships. Iβm passionate about mental health and personal growth and always try to approach things with empathy and curiosity.π·πππππππ πΎπππ π¬πππππππππ:Over the past 12 years, Iβve had the privilege of working across industriesβfrom the fast-paced world of tech startups to large, structured corporates. Each environment brought its own set of challenges, and each one taught me something new. Iβve become skilled at simplifying systems, and removing the roadblocks that slow people down.πͺππππππ πΉπππ:As Operations Manager at Outside Ideas and Mastermind9, I make sure that we have the systems and processes in place to help us grow and scale. Iβm the person behind the scenes making sure everything runs like a well-oiled machine. My role is not just about setting our team up for long-term success, but also looking for ways to innovate and improve how we do things.Alongside my operational role, Iβm a certified Mental Health First Aider, and creating a supportive workplace is something I care deeply about.π³ππβπ πͺππππππ:I love meeting new people and hearing fresh perspectives. If youβre looking for a friendly business contact or just want to chat, let's connect.
Outside Ideas
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Operations ManagerOutside Ideas Feb 2024 - PresentOxfordshire, United KingdomAs Operations Manager at Outside Ideas and Mastermind9, I am responsible for streamlining processes and ensuring that all systems run smoothly behind the scenes. My role focuses on refining workflows, documenting procedures, and creating structures that enable our team to work efficiently as we scale. I thrive on simplifying complexity, improving operational efficiency, and fostering a supportive, people-first culture.Additionally, Iβm passionate about creating an empathetic and mentally healthy work environment. As a certified Mental Health First Aider, I prioritise mental well-being, ensuring that our team has the support they need to thrive both personally and professionally. -
Operations ManagerNetworking-In Feb 2024 - PresentOxfordshire, United Kingdom -
Operations ManagerMastermind9 Feb 2024 - PresentOxfordshire, United Kingdom -
Head Of Global Onboarding & Customer Success At Ollie HealthOllie Health Aug 2021 - Aug 2023Cape Town, South AfricaAs the Head of Customer Success and Global Onboarding at Ollie Health, I played a pivotal role in building the startup from the ground up, helping scale our operations from 0 to over 40 providers and 4,000 members in just 2 years. I was responsible for crafting a seamless experience for both clients and providers, ensuring successful integration and long-term engagement.I led the onboarding process for new clients and providers, establishing workflows to streamline booking, invoicing, and service delivery. I also built and managed strong relationships with clients, addressing concerns, providing regular updates, and driving customer satisfaction and retention.Working closely with sales and product teams, I used customer insights to enhance offerings, improve the customer journey, and boost overall engagement. I also played a key role in cross-functional support, ensuring smooth collaboration and communication across the business.My role centered on driving both customer success and business growth through strong relationships, efficient processes, and a proactive approach to customer needs, contributing to Ollie Health's rapid growth. -
Learning And Development ConsultantAlvira Foundation Sep 2020 - Dec 2021Cape Town, Western Cape, South AfricaCreated and designed meaningful training content for a mentorship project which enables youth to understand themselves and look for ways to create lasting social change around them. -
Campaign ManagerDiscovery Limited Apr 2018 - Aug 2020Cape Town, Western Cape, South AfricaResponsible for designing, presenting and managing communication campaigns for various services and planning internal events. -
Professional AssistantDiscovery Limited Dec 2015 - Mar 2018Cape Town, Western Cape, South AfricaResponsible for a wide range of administrative, budget, events and team support related tasks. -
Project AdministratorDiscovery Limited Jan 2014 - Nov 2015City Of Johannesburg, Gauteng, South AfricaPerforming many of the administrative tasks required for the smooth running of the project. -
Medical Review Team AdministratorDiscovery Limited Jan 2013 - Dec 2014City Of Johannesburg, Gauteng, South AfricaServed as a communication bridge between Doctors and Discovery for complex cases. -
Customer Service ConsultantDiscovery Limited Mar 2012 - Dec 2012Port Elizabeth, Eastern Cape, South AfricaServicing members telephonically andvia email, effectively resolving queries.
Robyn Smuts Education Details
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Applied Psychology -
Project Management -
Matric (Grade 12)
Frequently Asked Questions about Robyn Smuts
What company does Robyn Smuts work for?
Robyn Smuts works for Outside Ideas
What is Robyn Smuts's role at the current company?
Robyn Smuts's current role is Operations Manager | Simplifying Systems | Prioritising Mental Health.
What schools did Robyn Smuts attend?
Robyn Smuts attended University Of South Africa/universiteit Van Suid-Afrika, University Of South Africa/universiteit Van Suid-Afrika, Port Alfred High School.
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Robyn Smuts
Professional Practioner In Real Estate (Ppre) At Terblanche Properties Great Brak RiverSouth Africa
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