Robyn Walsh Shrm-Cp Email & Phone Number

Syracuse, New York, United States

Syracuse, New York, United States

• Manages assigned client base comprised of various sizes and industries, including private, public, and non-profit employers.
• Identifies and manages HR strategic projects based on an HR Assessment and client consultation on business priorities, including but not limited to, job description development, FLSA Assessments, I-9 Audits.
• Consults with clients regarding HR and employment-law related matters such as recruiting/hiring, employee relations, performance management, wage and hour, benefits, leave administration, record keeping, etc.
• Provides live training to associates, supervisors, and leadership teams on topics such as sexual harassment and non-discrimination, emotional intelligence, and leadership development.

Syracuse, New York, United States

• Provided strategic HR consulting services for clients to enhance Human Resource policies and procedures to help organizations maintain compliance with state and federal laws and regulations.
• Audited and evaluate HR practices and procedures for areas of risk and offer strategic solutions that result in streamlining of processes and increase in effectiveness.
• Provided talent management support to clients with creation of job descriptions, compensation analysis, FLSA assessments, screening candidates, interviewing, and creation of offer letters.
• Participated in HR Helpline to assist clients with questions and inquiries about a range of HR topics, offering recommendations to ensure compliance with state and federal laws.

Syracuse, New York, United States

• Managed the full life cycle of recruiting, including succession planning, sourcing, candidate screening, legal compliance, and reporting
• Developed a talent acquisition strategy focused on creative and cost-effective ways to generate high quality candidates
• Worked with hiring managers at all levels with the creation of job descriptions and job titles including compensation analysis
• Provided guidance on recruiting trends, opportunities, regulations, and best practices

Syracuse, New York, United States

• Assisted in the interviewing and selection efforts by: reviewing resumes, conducting phone screens, scheduling in-person interviews, and completing background and reference checks
• Responsible for developing new talent pools through networking resources such as college partnerships, social media, 3rd party agencies, and career fairs
• Subject matter expert for Applicant Tracking System software, CareerPlug
• Implemented new business expense software, ExpenseWire, developed SOPs, user guides, communications, conducted trainings, and helpline support for associates

Syracuse, New York, United States

• Worked independently and cooperatively with HR department to provide administrative support in a highly confidential manner
• Maintained professional relationships across the organization by communicating effectively and tactfully with all levels of associates and managers
• Completed a full-scale audit of corporate I-9s to ensure 100% accuracy and compliance
• Assisted with research and implementing changes in operational standards

Tru By Hilton - Syracuse, NY

• Part of the opening team for the new hotel in Camillus
• Responsible for recruiting, hiring, onboarding, and training an entire team of associates for the opening of the new hotel in Camillus
• Created new standard operating procedures
• Managed social media accounts, responded to customer reviews, posted content
• Utilized several sales platforms to generate business leads
• Complete weekly orders for food and beverage outlets, office supplies, guest supplies, and maintain proper inventory

Hilton Garden Inn - Asheville, NC

• Lead and developed a front office team focused on achieving goals and creating memorable experiences for our guests
• Responsible for onboarding new associates including hiring, training, and coaching
• Developed a team focused on revenue generation by grassroots prospecting, sales –focused reservation calls, and upselling room types
• Managed accounts payables for the property including sending invoices, collection calls, and processing payments
• Responsible for responding to guest reviews on Trip Advisor, Expedia, Medallia, and Google

Hyatt Regency Lost Pines Resort & Spa - Austin, TX

• Lead, coached, and developed a team of three assistant managers, a supervisor and a staff of forty associates
• Created and implemented new initiatives to exceed corporate goals
• Responsible for onboarding new associates including hiring, training, and coaching
• Managed payroll and profitability on a daily basis including forecasting, scheduling and managing room inventory
• Personally addressed guest concerns, ensured satisfaction, and implemented service recovery when necessary
• Implemented initiatives to increase upsell opportunities over the desk

Park Hyatt Beaver Creek Resort & Spa - Vail, CO

• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
• Insures proper staffing levels for customer service goals
• Analyze, investigate, and resolve guest complaints
• Responsible for short and long term planning and the management of the hotel’s Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

Park Hyatt Beaver Creek Resort & Spa - Vail, CO

• Responsibilities included assisting in the oversight of the guest service department which included bellmen, doorman, valet and concierge, ski valet, and Camp Hyatt. Staff training, development and scheduling.
• This was a highly visible role within the hotel and offered the opportunity to provide the highest level of guest satisfaction at Hyatt.

Andaz Wall Street - New York, NY

• Acting Housekeeping Assistant Manger
• Preformed inspections on housekeepers to ensure standards were met for each room
• Implemented several room condition projects that resulted in a 20% increase in guest room satisfaction scores
• Worked with union delegates to ensure a corroborative relationship between union and hotel management
• Inspected and coached public areas staff to ensure standards were being met in every area

Hyatt Regency Dallas, TX

• Completed a 7 week rotation with every department in a full service hotel
• Completed a concentration in housekeeping department
• Completed the duties of the evening housekeeping manager for a 1,200 room property
• Implemented new incentive program for housekeepers based on room inspection scores

Manhattan, KS

• Answer phones in a polite and friendly manner
• Check in and checkout guests
• Ensure guest satisfaction with their stay
• Handle normal day-to-day office tasks
• Handle guest recovery when an issue has arised

Hyatt Regency Crown Center - Kansas City, MO

• Opened and closed housekeeping shifts
• Preformed the duties of a housekeeping supervisor
• Preformed housekeeping inspections and VIPed rooms
• Operated a housekeeping department of 80 persons