Driving product strategy to focus on the intersection of people, process, and technology to enable more effective healthcare delivery for TRICARE beneficiaries. Leading organizational transformation for more efficient and cost-effective contractual solutions led by a product-driven, Agile development model. Fostering career development for direct reports.

Drove process optimization and client experience transformation for specialty and value-add products across Centene Medicare, Medicaid and Marketplace health plans. Collaborated with senior leadership and provided oversight to strategic projects for data, platform and process integration with Corporate, customer service process improvement and website transformation. Coordinated with IT partners to manage product roadmaps, cross-department prioritization, and resource capacity planning in the Agile development framework. Fostered career development for direct reports.

Managed the strategy for analytics-based products to meet enterprise objectives for HEDIS quality measures, value-based provider contracting, provider payment innovation, and cost of care in Medicare, Medicaid, Commercial and Exchange markets.

Engaged key decision makers and led cross-functional teams to develop analytics-based product solutions to drive behavior change. Product lead for enterprise Medicare Stars quality rating improvement initiative.

Acted on behalf of senior leadership to provide initiative governance, engaged key decision makers, and directed teams to develop analytics-based product solutions to support behavior change, close HEDIS gaps in care and improve cost of care savings. Liaised with senior leadership across multiple departments to manage project portfolio. Coordinated presentation, budget and operations reporting activities for senior leadership.

Ensured a high level of client satisfaction and retention though high-touch client services. Facilitated member education and engagement sessions to empower Commercial client members to make informed decisions regarding medical, specialty and population health benefit options.

Managed member health education product network. Marketed products to members, employer groups and physicians.

NATA Certified Athletic Trainer. Evaluated & rehabilitated athletic injuries for NCAA Division I sports teams.

Evaluated and rehabilitated athletic injuries for NCAA Division I sports teams.