Robyn Cowley Email & Phone Number

-Taproom operations manager, event coordinator, & taproom worker-Assisted in selecting, recruiting, motivating, and disciplining taproom staff-Responsible for training taproom staff-Communicate values, strategies, and objectives, assign accountabilities, plan, monitor, and appraise job results, develop incentives, and develop a climate for offering information and opinions. -Assist in scheduling, managing, and monitoring employees at two locations-Create and implement systems and procedures for efficient operations-Oversee loss prevention-Monitor inventory of taproom supplies and reorder as necessary. Ensure taprooms are stocked sufficiently-Provide information and reports as required-Ensure compliance with all labor, sanitation, health, safety, and service laws-Arrange for the cleaning, maintenance, and repair of draft systems and other taproom infrastructure as needed-Analyze trends on visitors, events, beer, food, and merchandise-Create and implement in-house events to bring new customers and increase revenue – oversee setting up, staffing, break down, and clean-up of all on-site events-Maintain a schedule for food trucks-Promotion of Bootstrap Brewing through social media outlets as needed

-Assist with product and store issues-Initiate coordination with eMedia and other departments to identify, troubleshoot and resolve operational, procedural and technical issues-Proactively identify and resolve operational, procedural and technical issues-Create customer self-help documentation, procedure/policy documentation reports-Assist with eCommerce Operations including order processing, inventory management and product updates-Manage a variety of financial access points for charges and refunds (i.e. PayPal, PayPal Manager, Stripe, SPOT, Authorize.net) -Primary point of contact for all F+W Store and F+W Community phone and email customer inquiries

Fort Collins, Colorado Area

Soft lines sales and store operator. Training also in hard lines, cashier, guest service, flow team, and logistics.

Fort Collins, Colorado Area

Head cashier with training in sales of apparel and sporting goods. Experience with ad set up and ad take down.

Bachelor Of English

Certified Nursing Assistant

Education record

Certificate, Legal Assistant/Paralegal