Robyn Boswell Email and Phone Number

Employed to work on a 12 month FTC within the Technology team to help manage change on projects; and to formalise the world of change management within the team. Became permanent after 6 months.

e-learning development for the Career Centre, Leadership Institute and HR, using Articulate Storyline 2&3, including:* Working with SME on concept and design* Developing wireframes for approval* Beta development of e-learning modules* Making changes to Beta e-learning following feedback from SME and users* Final release of e-learning for upload to LMS* Modules developed include: - LBS CV Guidelines: The LBS CV, CAR Bullet Points, and Additional Information -… Show more e-learning development for the Career Centre, Leadership Institute and HR, using Articulate Storyline 2&3, including:* Working with SME on concept and design* Developing wireframes for approval* Beta development of e-learning modules* Making changes to Beta e-learning following feedback from SME and users* Final release of e-learning for upload to LMS* Modules developed include: - LBS CV Guidelines: The LBS CV, CAR Bullet Points, and Additional Information - Leadership Modules: Cultural Intelligence, Leveraging your Leadership Style, Managing Conflict in Teams'Lift and shift' of internal Career Centre Portal pages from a PHP based bespoke site, to Canvas LMS.* Copying content across, using discretion to place content in the 'new look and feel'* Working with HTML code and styling* Uploading various links, documents and imagery* Editing images in Photoshop to accommodate new styling* Working with the project team to make changes as requested* Developing 'how to' manuals for editors and superusers to use going forward Show less

I was approached by the IT department who needed a different way to update the School about their achievements over the past year. I had previously worked on two projects developing short videos in the same vein, using Articulate Storyline.Work includes:* Developing a wireframe outlining a potential based on a script provided, for approval* Creating bespoke characters to match the individuals involved in the video* Uploading the information into Articulate Storyline 2*… Show more I was approached by the IT department who needed a different way to update the School about their achievements over the past year. I had previously worked on two projects developing short videos in the same vein, using Articulate Storyline.Work includes:* Developing a wireframe outlining a potential based on a script provided, for approval* Creating bespoke characters to match the individuals involved in the video* Uploading the information into Articulate Storyline 2* Adding sound recordings, provided by the IT team in the UK of the scripted individuals* Adding relevant imagery to the video to enhance the video* Released video to users for approval and working with them on any change requests* Uploading the final version of the video for use by their marketing team Show less

Following supporting the Training team during my handover, I was recruited to work specifically on two IT projects taking place: replacement of the Content Management System (CMS) for the School's internal Portal pages to Sitecore, and replacement of the current bulk emailing tool to Smart Focus.Work included:* Training and Change Management* Data Consolidation* Liaison with users and Subject Matter Experts (SMEs)* Development of training materials* System… Show more Following supporting the Training team during my handover, I was recruited to work specifically on two IT projects taking place: replacement of the Content Management System (CMS) for the School's internal Portal pages to Sitecore, and replacement of the current bulk emailing tool to Smart Focus.Work included:* Training and Change Management* Data Consolidation* Liaison with users and Subject Matter Experts (SMEs)* Development of training materials* System testing* Development of marketing videos to communicate the upcoming changes to the School in a user-friendly manner, using Articulate Storyline.* Drafting and sending communications to users and the wider School audience* Other tasks as requested by the Project Manager Show less

After leaving LBS, I was contracted to work from South Africa - on various support and project objectives, including:* Supporting the Senior IT Trainer with handover whilst my replacement was recruited* Developing further e-learning modules (HTML Basics & CRM Fundamentals)* Developing further classroom modules (Excel Advanced Classroom course)

Whilst working as IT Training Manager, I seconded to the Learning and Development department for ½ day per week (of my own time). In this period, I worked on the following:* Redesigning and publishing new Intranet web pages to increase the visibility of the team and their offering* Liaising with various teams about their learning needs, consolidating data and implementing plans of action – whilst taking into consideration available budget, and both personal and organisational… Show more Whilst working as IT Training Manager, I seconded to the Learning and Development department for ½ day per week (of my own time). In this period, I worked on the following:* Redesigning and publishing new Intranet web pages to increase the visibility of the team and their offering* Liaising with various teams about their learning needs, consolidating data and implementing plans of action – whilst taking into consideration available budget, and both personal and organisational need.* Designing bespoke templates to be used alongside the Project Management course* Compiling a supplier list, helping with course packs, shadowing course setup* Investigating how new technologies (online forms) could be used to improve the Personal Review process* Implemented the use of an online course booking system to streamline course booking* Gained valuable general L&D knowledge, increasing my general scope. Show less

Managing IT Training for Staff and Faculty on bespoke in-house systems.In November 2011, promoted into the role of IT Training Manager, a new role at the School, and took on a subordinate as the IT Trainer.In addition to performing all the roles of the IT Trainer, I have been able to build a more strategic position in the team, facilitating:* Recruitment, selection, training, management and mentoring of the IT Trainer. Performing Probationary and Personal Reviews.*… Show more Managing IT Training for Staff and Faculty on bespoke in-house systems.In November 2011, promoted into the role of IT Training Manager, a new role at the School, and took on a subordinate as the IT Trainer.In addition to performing all the roles of the IT Trainer, I have been able to build a more strategic position in the team, facilitating:* Recruitment, selection, training, management and mentoring of the IT Trainer. Performing Probationary and Personal Reviews.* Writing and updating the Training framework. Contributing towards the “Business Solutions” team Framework. Developing an overall strategy for the team.* Developing, implementing, evaluating and reporting on new training sessions.* Working with the Learning & Development Manager in HR to identify and collate training needs for the IT & Library team; in the procurement of an e-learning provider for Diversity training; and in building a relationship between IT Training and Learning & Development.* Project work – identifying Training Needs, designing and implementing Training solutions and advising on External Training requirements. Working with external Training providers.* Investigating, evaluating, selling and procuring e-learning software – in a cross School initiative, working with other areas of the School to ensure common interests were met. Presented the proposal to Management Committee and Diversity Working Group.* Designing and initiating an e-learning platform.* Level 4 Management Team for the IT & Library Department – encouraging collaboration and communication amongst the team.* Kept the SuperUser system running, with constant updates, Forums and a monthly newsletter to share knowledge. In addition, I am secretary of the Staff Committee, with regular engagement with key stakeholders (Staff, senior management, Human Resources, Management Committee and the Dean). I pioneered a refresh in communication to the School through the committee. Show less

Training and supporting Staff and Faculty on bespoke IT systems.Worked initially as part of a team of trainers, and for the last year and a half as the sole trainer in the department – liaising with other teams in Business Systems, training staff members. Roles include:* Preparing and updating training materials, training session plans, how-to guides and e-learning materials* Running classroom sessions, individual sessions and developing online e-learning sessions, as we… Show more Training and supporting Staff and Faculty on bespoke IT systems.Worked initially as part of a team of trainers, and for the last year and a half as the sole trainer in the department – liaising with other teams in Business Systems, training staff members. Roles include:* Preparing and updating training materials, training session plans, how-to guides and e-learning materials* Running classroom sessions, individual sessions and developing online e-learning sessions, as we recognise that individuals all learn in unique ways.* Performing Training Needs Analysis and identifying skills gaps.* Testing new software; implementing new systems.* Keeping training records and assigning additional rights to systems.* Documenting IT processes and procedures to ensure knowledge retention.* Performing 1st / 2nd / 3rd line support to all trainees, and IT Support Team.* Liaising with Learning & Development department to provide better service and promote training around the School.* Initiated and coordinated the SuperUser scheme. Show less

In addition to my current role as Learning Initiatives Consultant at GIBS, I have capacity to develop e-learning materials for other companies. With over 10 years' e-learning experience, I have the drive and knowledge to develop materials in many different areas, including both Higher Education and General Business.Drop me a message with your e-learning needs!

Moved back to 100% role, with a change in focus to incorporate:* Change Management (primarily for HCD initiatives and projects)* Internal Communications (primarily for HCD, but working with an internal communications team comprised of cross-school members, which I instigated)* Enablement (working on any initiatives that enable the learning and development, and thus successful performance, of our staff and faculty.Project work includes (and is not limited to) the development,… Show more Moved back to 100% role, with a change in focus to incorporate:* Change Management (primarily for HCD initiatives and projects)* Internal Communications (primarily for HCD, but working with an internal communications team comprised of cross-school members, which I instigated)* Enablement (working on any initiatives that enable the learning and development, and thus successful performance, of our staff and faculty.Project work includes (and is not limited to) the development, design, implementation and maintenance of:* Upgrade: Performance Enablement Process (as opposed to Performance Management)* New: Rewards & Recognition System* Additional use of: Survey Tool for surveys including Employee Engagement, Diversity & Inclusion, Wellbeing, Onboarding, etc.* Upgrade: Full refresh of internal Intranet on Microsoft SharePoint Online.* Continued advertisement: LinkedIn Learning for Employees* Upgrade: CliftonStrengths assessments - now including coaching for Employees* Change Management: Remote Working, Open-plan working, the Future of Work* New: Crucial Conversations training for Employees (as part of Performance Enablement)* New: Automation of processes for HCD using Microsoft Forms, Power Automate, etc.* Redesign: Internal communications (brand, type, frequency). Show less

Moved into an 80% role focusing primarily on HCD Learning Initiatives and Strategic Projects. Also responsible for converting existing learning materials to e-learning modules.Projects have included the implementation of CliftonStrenths, Lynda.com (now LinkedIn Learning), a new Performance Enablement Process (as opposed to Performance Management) which included Crucial Conversations training, Employee Engagement Survey, rejuvenation of the Employee Onboarding journey, to name a few.

Moved into the Human Capital Development team, in a hybrid role between HCD and IT. In charge of the Learning and Development spectrum, with a strong focus on IT systems.

Headhunted for a new position at GIBS (IT Trainer) - doing predominantly staff IT training. Role included:- Training staff in group, individual and online situations for IT based software- Designing, implementing and promoting an internal training portal course for Staff and Faculty- Development of e-learning materials as required- Working with the IT development team to promote changes to systems and ensure continuity- Recording and providing reports on training stats to… Show more Headhunted for a new position at GIBS (IT Trainer) - doing predominantly staff IT training. Role included:- Training staff in group, individual and online situations for IT based software- Designing, implementing and promoting an internal training portal course for Staff and Faculty- Development of e-learning materials as required- Working with the IT development team to promote changes to systems and ensure continuity- Recording and providing reports on training stats to both management and the HR team Show less

Facilitating workshop sessions for MBA students, including topics around:Business Writing, Presentation Skills and Business Etiquette

e-learning development, using Articulate Storyline 2, including:* Working with the SME to assess needs and learn the hospital IT systems* Developing wireframes for approval* Beta development of e-learning modules* Making changes to Beta e-learning following feedback from SME and users* Final release of e-learning modules for upload to LMS

In September 2007 I was transferred to the Kingswood Centre in Fulmer Grange, Buckinghamshire. As with the Ogmore centre (see below), Fulmer Grange was being set up as a new centre and I was appointed to run the ICT department. Roles are the same as in the outline for the Ogmore centre below, on a more escalated basis.

In February 2007 I was transferred to the Kingswood Centre in Ogmore, South Wales. Ogmore was being set up as a new centre and I was appointed to run the ICT department. As Ogmore was not set up with respect to computer networks or labs, a lot of groundwork had to be done:* Setting up a server, networking the offices, and installing computer labs. * In charge of day-to-day running of anything regarding computers – office and labs. * Curriculum management for ICT sessions –… Show more In February 2007 I was transferred to the Kingswood Centre in Ogmore, South Wales. Ogmore was being set up as a new centre and I was appointed to run the ICT department. As Ogmore was not set up with respect to computer networks or labs, a lot of groundwork had to be done:* Setting up a server, networking the offices, and installing computer labs. * In charge of day-to-day running of anything regarding computers – office and labs. * Curriculum management for ICT sessions – learning new software, using software to create ICT sessions, developing session plans, creating manuals for training.* Training of staff to deliver sessions.* Equipment ordering, maintenance and ICT administration. * In addition to this role, I was still an instructor, taking sessions with children.* Duty instructor.* Due to the nature of the centre’s setup, I often had to take on many other roles within the company as we were all capable to cover each other where necessary. Show less

In September I was promoted to ICT Senior Instructor, specializing in ICT. I still ran sessions as a normal instructor. My duties included:* Maintenance of ICT labs and equipment.* Training of staff in ICT modules and session checking of instructors. * ICT administration (including creation of manuals and training guides) and staff support As a Senior Instructor, I was also required to be a Duty Instructor on a rota basis. Roles included:* Being in charge of… Show more In September I was promoted to ICT Senior Instructor, specializing in ICT. I still ran sessions as a normal instructor. My duties included:* Maintenance of ICT labs and equipment.* Training of staff in ICT modules and session checking of instructors. * ICT administration (including creation of manuals and training guides) and staff support As a Senior Instructor, I was also required to be a Duty Instructor on a rota basis. Roles included:* Being in charge of the Duty team in the evenings. * Supervising evening activities. * General site maintenance and dealing with any issues that arise during the evening. Show less

Kingswood is a Residential Holiday Centre, specialising in Educational and Recreational Activities. Upon joining Kingswood initially, I was employed as an activities instructor, encompassing:* Preparing for and delivering sessions that are educational, safe and fun. * Training in Activity, Environmental and ICT (Information Communication Technology) sessions – qualified in all ICT modules.* Group leading – orientation for schools, daily meetings, mealtime supervision… Show more Kingswood is a Residential Holiday Centre, specialising in Educational and Recreational Activities. Upon joining Kingswood initially, I was employed as an activities instructor, encompassing:* Preparing for and delivering sessions that are educational, safe and fun. * Training in Activity, Environmental and ICT (Information Communication Technology) sessions – qualified in all ICT modules.* Group leading – orientation for schools, daily meetings, mealtime supervision. * Duty team, as First Aider or overseeing the site during the evenings. * TEFL teaching, this is Teaching English as a Foreign Language. * Duty Driver, on call to drive for the company, in addition to driving on a rota-basis. * I also achieved my NVQ (National Vocational Qualification) in Activity Leadership Level 2. Show less

Action Sports South Africa was the Head Office for the Franchise of the same name, role included:* Secretarial work – switchboard management, typing, faxing, filing, taking minutes, email. * Personal Assistant to all three of my superiors. * Project co-ordination and management– organization of Annual Conference, Golf Day; amongst coordination of various meetings, seminars, Superleague, Inter-Provincial Tournaments and World Cups, filming for Supersport show. * Day-to-day… Show more Action Sports South Africa was the Head Office for the Franchise of the same name, role included:* Secretarial work – switchboard management, typing, faxing, filing, taking minutes, email. * Personal Assistant to all three of my superiors. * Project co-ordination and management– organization of Annual Conference, Golf Day; amongst coordination of various meetings, seminars, Superleague, Inter-Provincial Tournaments and World Cups, filming for Supersport show. * Day-to-day liaison with all Arenas, providing them with information, updates, “damage control”. * Stock control – invoicing, taking payment, issuing of stock, stock count. * Banking. * Running errands. Decision-making. Problem solving. General management of office. Show less

Golf4All is a company running out of a Vodacom Golf Driving Range & Centre, specialising in providing beginners golf lessons. * Daily updating of records, preparation for the following day, entering new information onto the system, general administration, handling queries, liaising with customers and other departments.* Building & selling classes, providing information about Golf4All to prospective clients.* Taking minutes at meetings, preparing weekly figures for meetings… Show more Golf4All is a company running out of a Vodacom Golf Driving Range & Centre, specialising in providing beginners golf lessons. * Daily updating of records, preparation for the following day, entering new information onto the system, general administration, handling queries, liaising with customers and other departments.* Building & selling classes, providing information about Golf4All to prospective clients.* Taking minutes at meetings, preparing weekly figures for meetings. * Manning the front desk (signing in clinics, handing out clubs, taking in money & receipting). * Attending golf days (taking in money, managing the field). Show less

Whilst at university, I worked at an Indoor Cricket Arena in many roles: Kiosk work incorporating setting up of equipment for umpires, taking game fees, payment of umpires, evening cash-up, general evening administration, selling of refreshments, giving general information to customers; Bar work incorporating serving of drinks, evening cash-up; Umpiring of action cricket matches; involvement in umpire training.