Robyn Derry Email & Phone Number

Jefferson County, Alabama, United States

Handled incoming service calls from customers requiring assistance with troubleshooting issues related to device/service for a wireless cellular service company. Identified outages, answer inquiries regarding billing/plans, and provide technical support. Ensured high levels of customer satisfaction through effective problem-solving and communication.

Prince Frederick

Processed incoming emails and calls from librarian and library patrons experiencing login and other technical issues with application, website and desktop programs. Assisted in hiring process for support members. Trained new members of support on all aspects of the position for Level 1 and Level 2 positions. Developed knowledge database for known issues..

Operate multi-line phone to relay incoming and interoffice calls to all four College of Southern Maryland campuses. Provide information to callers on procedures about how to apply and register for classes at the college.

Provided general office assistance; prepared correspondence; greeted visitors and provided information; processed forms and requisitions; maintained database information.

Provided general office assistance; prepared correspondence; greeted visitors and provided information; processed forms and requisitions; maintained database information.

Worked from my home office performing customer lead generation through outbound telemarketing from a pre-set call list and script.

Responsible for receiving and processing of furniture dealer requests for quote; Pre-priced projects and selected the appropriate in-network installers to quote and perform installations; Track/monitor projects from quoting process to job completion, following up with dealers, installation companies and end users to ensure quality service. Resolved.

Managed day to day service calls for 30 retail corporations across the US and Canada. Responsibilities included setting up service calls for HVAC, Electrical and Plumbing service, following up with site managers and service contractors to confirm completion of service work, entering and submitting quotes to the corporate office for each chain, investigate.

Managed inbound calls from an online drugstore. Assisted customers with website registration, placing orders and order tracking from the warehouse to the customers' door.

Collected commuter's money and gave change accordingly. Accepted previously purchased fare tickets. Balanced cash and recorded totals.

Responsible for assisting the store manager on operations and customer support for quality service, customer satisfaction and profitability. Supervised the sales staff and sales floor in the absence of store manager. Provided support in coordinating activities with the Company's objectives, assisted in store promotional and optimal display of merchandising.

Responsible for staffing, scheduling and managing employees of kiosks inside the Pace Membership Warehouses for 4 locations in Maryland and Virginia, up to 4 employees per kiosk to maintain full shift coverage. Also responsible for collecting leads and distributing to the car dealerships, as directed by the District Manager.

Assisted customers on a walk-in basis for a specialty jewelry store located in Old Town Alexandria. Also responsible for maintaining lay-a-way sales, mailing list and maintaining the silver chains through daily polishing.

Responsible for handling and overseeing all the day-to-day processes in the store, including loss prevention. Managed the product inventory, salespersons, goods for display, sales, etc. Responsible for hiring, training and scheduling a staff of 5 employees.