Senior Information Systems Helpdesk Technician
Portland, Oregon Area
• Successfully managed and developed a team of 4, achieving a 100% retention rate over a period of 6 years• Designed and implemented an efficient onboarding process, department protocols, asset management strategy for the company's 60 hospitality locations including hotels, restaurants, music venues, theaters, wineries, breweries, distilleries, bottleshops, spas, pools, and offices• Effectively managed ordering, inventory, and servicing of software, hardware, and point-of-sale systems across all locations• Managed the installation and deployment of software and hardware assets during a company expansion of 20%• Successfully streamlined timelines for software and hardware updates, resulting in significant year-over-year cost reduction