• Manage and maintain website content using the WordPress content management system platform• Conduct regular backups and updates to ensure website stability• Develop and maintain website documentation and training materials for internal stakeholders

• Conducted an audit of the existing kiosk user interface and performed UX research to create designs that aligned with both business and user goals• Redesigned a mobile web experience that increased customer loyalty, retention, and satisfaction• Collaborated closely with the Product team to establish clear scope, goals, and timelines for successful project completion

• Successfully managed and developed a team of 4, achieving a 100% retention rate over a period of 6 years• Designed and implemented an efficient onboarding process, department protocols, asset management strategy for the company's 60 hospitality locations including hotels, restaurants, music venues, theaters, wineries, breweries, distilleries, bottleshops, spas, pools, and offices• Effectively managed ordering, inventory, and servicing of software, hardware, and point-of-sale systems across all locations• Managed the installation and deployment of software and hardware assets during a company expansion of 20%• Successfully streamlined timelines for software and hardware updates, resulting in significant year-over-year cost reduction

Design collaborative specializing in immersive laser-cut art installations, storytelling through branding, and human-centered design.• Successfully raised $20,000 through a co-created Kickstarter campaign• Directed day-to-day operations of a dynamic creative business• Oversaw end-to-end project management and art direction, including planning workflows, requirements documentation, timelines, strategy, research, fabrication, and installation

• Designed impactful digital and print materials for marketing and promotions, leveraging user and secondary research to ensure alignment with business objectives• Contributed to the development of brand identities for three emerging businesses as an expert design consultant