Robyn Morgan Email and Phone Number
IT PRODUCT MANAGEMENT / IT PROJECT MANAGEMENT / IT DELIVERY MANAGEMENT / CLIENT SUCCESS MANAGEMENT / IT PLATFORM OWNERSHIP / IT IMPLEMENTATION / PROCESS RE-ENGINEERINGSUMMARYExtensive background in product design, life cycle project delivery and managing IT project and product solutions for enterprise and Centers of Excellence (COE). Strengths in product development, customer service/support, process re-engineering, IT project management, IT implementations, IT operations, process, procedure & training documentation, requirements gathering/gap analysis, support, and release management. Experienced in Software Development Life Cycle (SDLC), and Agile and Waterfall project methodologies. Experience across multiple industries including retail, IT, HR, telecommunications & automotive.Proven background in feature development, increasing product value, productivity, continuous improvement of business processes, customer satisfaction, and time management.SPECIAL SKILLSProduct Management/DevelopmentIT Implementations & IntegrationsIT Project & Program MgtPlatform OwnershipSystem Mgt, Configuration & CustomizationLiaise with Technical Teams, Business, Stakeholders, VendorsBusiness, Process & Technical Solution DesignSolution Testing, Implementation & AdoptionCORE COMPETENCIESCurrent State Analysis & Future State Solution DesignChange Mngt/Program AdoptionVendor ManagementNeeds AnalysisClient/Vendor ManagementRoot Cause Analysis/Issue ResolutionTrainingDocumentation Strategic PlanningAgile & Waterfall Project MethodologiesSoftware Development Life Cycle (SDLC) COMPUTER SKILLSSystems (proprietary, Oracle EBS and Identity Mngt, PeopleSoft, Clarity PPM, Beeline VMS, VersionOne, JIRA, Remedy, ServiceNow, SharePoint, Test Director, SuccessFactors, Taleo, Ariba, Concur) File Transmission Protocols (MFT, SFTP)SaaS SolutionsMicrosoft Office Suite (Excel, Word, PowerPoint, Visio, Project)CERTIFICATIONSServiceNow: Certified System Administrator (ServiceNow)CSPO: Certified Scrum Product Owner (Scrum Alliance)CSM: Certified Scrum Master (Scrum Alliance)Beeline VMS: Certified System Administrator ISix Sigma: Green Belt TrainedITIL: In ProgressCAPABILITIESIT Customer Success, IT Implementations & Integrations | IT Project Mgt | Platform Ownership | Solution Design & Deploy | Prioritization | Change/Release Mgt | Issue Resolution |Documentation (training, process & technical)
Cox Automotive
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Sr Technology Delivery ManagerCox Automotive Dec 2009 - PresentSewickley, Pa, Us
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It Manager | It Project Manager | Sr Financial Sys Analyst | Qa Analyst | Sr Business AnalystThe Home Depot 1999 - 2009Atlanta, Georgia, Us• Managed team of 12 Tier 3 analysts, supporting 14 HR systems, 250k+ employees nationwide.• Implemented ‘train the trainer’ program to promote decrease in ticket remediation times.• Led development of an HR systems ‘knowledge base’ to enhance efficiencies in ticket remediation, outage handling and communication.• Re-engineered ticket workflow process resulting in assignment of all non-critical tickets to appropriate team (Tier 1). Re-engineered process enabled reassignment of FTE from non-critical to mission critical work.• Recognized by CFO for management of Home Depot’s bank move project for HQ and all stores. The project provided business continuity while finishing under budget, and delivering added functionality and enhanced security.• Conducted business requirements gathering sessions for multiple imaging projects including large SAP/Oracle Imaging initiative linking archived AP docs in Oracle Imaging to SAP transactions. Recognized by development team for delivery of thorough and complete requirements which enabled development to be completed ahead of schedule.• Decreased month end close cycle for the Sales Dept. from 3 to 2 days by researching the data model and writing query to extract/deliver required data to Finance 1 business day sooner.• Lead initiative to bring financial servers into compliance with Sarbanes Oxley. Led requirements gathering sessions with corporate counsel to understand SOX compliance regulations. Analyzed server’s processes and identified compliance violations. Re-engineered onboarding, access processes resulting in a deletion in over 80 generic/group ids and the development of a new, SOX compliant onboarding/access process.• Asked to join matrixed team to develop in-house data warehouse sales and inventory data where I participated in requirements gathering, development of test cases and functional testing.
Robyn Morgan Skills
Robyn Morgan Education Details
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The Ohio State UniversityProduction Management & Accounting
Frequently Asked Questions about Robyn Morgan
What company does Robyn Morgan work for?
Robyn Morgan works for Cox Automotive
What is Robyn Morgan's role at the current company?
Robyn Morgan's current role is IT Platform Owner | Technology Delivery | IT Project Manager | IT Implementation | Solution Design/Deploy | Process Reengineering | Customer Success.
What schools did Robyn Morgan attend?
Robyn Morgan attended The Ohio State University.
What skills is Robyn Morgan known for?
Robyn Morgan has skills like Vendor Management Systems, Management, Integration, Vendor Management, Application Security, Process Improvement, Workforce Management, Business Intelligence, User Acceptance Testing, Workflow Management, Data Analysis, System Testing.
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