Robyn Kerman Email & Phone Number

Ohio, United States

Financial Counselor (previously Patient Advocate)• Provide financial counseling to all patients concerning anticipated patient balances for scheduled procedures • Review patient financial status and create payment plans• Provide surgery estimates, interact with patients daily to review financial cost and information• Skills: Attention to detail, strategic thinking, customer service, patient confidentiality• Software: NextGen, MDClarity, PatientSync, Microsoft Office products, Teams

Liberty Emergency, Mason Urgent Care

Served as Lead Emergency Services Representative, as well as Emergency Services Representative 1,2,3 in the emergency department of CCHMC - Liberty campus, Team Coordinator Mason Urgent Care,• Led group of Emergency Services Representatives – communicated team updates, responsible for training new employees, created and maintained employee schedules• Communicated and interacted with diverse populations to curate a comfortable environment where patients and caregivers were informed• Greeted and registered patients and families to facilitate efficient collection of patient data, processed symptoms and alerted staff to any emergent needs• Acted as a liaison between physicians, nurses, and other clinical and non-clinical staff• Scheduled outpatient appointments • Skills: Strategic thinking, customer service, patient confidentiality• Software: EPIC, Microsoft Office products, various insurance software

Cincinnati, Ohio

Work as a Continuing Medical Education Assistant 8 hours per week. Data entry of CME documentation.

Volunteer for various booster groups. Leadership roles in PTO'sJH PTO President - 2013-1014PTO President for the Junior High. Grades 5, 6, 7, & 8.PTO Volunteer - President, Vice President, Fundraising chair, carnival volunteerCheer carnival - CoordinatorVolunteer cheer coach - Pee wee cheerleaders

District Substitute • Worked on an on-call basis approximately three or more times a week in various roles across all school buildings• Utilized customer service skills and acted as a familiar liaison between the school district and parents as a Substitute Secretary all while maintaining appropriate confidentialitySubstitute Special Education Aide• Provided a comforting and structured environment for students with special needs and their peers as a Special Education Aide• Supervised study halls and provided necessary assistance to teachers as a Substitute Teacher AidePresident, Parent Teacher Organization (PTO) • In addition to president, held positions as vice president, fundraising chair, and carnival chair• Collaborated and led teams to facilitate record participation for fundraising, social, athletic, and teacher appreciation events

Worked as a long term Special Education Aide substitute at Little Miami High School. Worked several weeks during the spring trimester of 2008, then worked first and third trimester of the 2008-2009 school year. Resource room.

Serve as Surrogate Educational Parent for foster children on IEP's.

Dayton Mall

Cast Member• Provided customer service when working with The Disney Store guests which brought the Disney experience home• Stocked items to insure a clean and well-stocked store for guests to quickly access items for purchase

Dayton, Ohio Area

Sr. Data Analyst• Wrote and edited new online content projects to ensure an efficient move to popular online platforms• Edited patent, medical, news, case law and Supreme Court data• As a Data Control Specialist, developed quality control checks for various publications• As Information Specialist, utilized advanced search skills to assist clients telephonically with database searches• Represented department in various companywide meetings

Working on ScienceDirect data

Part time working on Federal Caselaw and Supreme Court. ScienceDirect project.

Worked using LexisNexis to assist clients with information searches & retrieval via telephone.

Gathering statistical data on publications contained on the Nexis online service.

Updating data on the LexisNexis - Patent info and various publications on the Nexis service