• Client success• Product development• Knowledge translation• Communication

• Interviewed the client to understand product, goals, and key user personas for a new e-learning course.• Conducted a competitive audit to understand best practices in the space & how to distinguish unique value from competitors• Researched target users to understand their technical capabilities, pain points, key uses, and workflow to deliver exceptional client experience.• Analyzed results of usability studies to understand how users interact with the product.• Managed a tight timeline, navigating ever-changing project scope, adapting to new solutions and ambiguity, while providing the client with project updates.• Took complex information and goals and simplified them into a tangible, user-friendly solution.• Worked with the client to develop a unique solution that would solve the intended problem and meet engagement & outcome requirements.• Used Figma to develop wireframes, conducted usability testing and created iterations based on findings• Onboarded users for two projects, creating comprehensive how-to documents and walk-through videos, providing telephone support.

• Designed and built The Evidology Group website (www.evidologygroup.com) which is currently live and driving new customers• Interviewed client to understand current challenges, goals and requirements for the new website.• Collaborated with the customer, iterating and collecting their feedback while managing expectations.• Taught myself WordPress using online resources with no prior experience in web design.

• Responsible for lead generation for clients on behalf of The Evidology Group• Identified over 150 prospects in a target market using LinkedIn Sales Navigator & BuiltWith, researching over 500 key stakeholders & decision makers. • Collaborated with client to identify target customers & delivered a comprehensive organized spreadsheet of leads• Delivered actionable leads lists, highlighting the best prospects with a POV based on industry, persona and incumbent technologies.

• Conducted upwards of 50 daily cold calls and door-to-door visits regarding incomplete censuses, educating individuals on how to complete the census.• Set a personal goal of 5 completed census forms per day, exceeding team objectives.• Maximized customer success by quickly establishing rapport, building credibility and trust while handling concerns with empathy and understanding.• Managed multiple customer relationships at the same time, organizing outreach and follow-up strategies.• Consistently ranked as one of the top performers on the team, recognized for my strong work ethic, people skills, and organization.

* Dealt directly with customers to identify their needs, sometimes diffusing tense situations

I was responsible for kitchen prep, making sandwiches, customer service, and cash.

I greeted & seated customers, bussed tables, and general front-of-restaurant housekeeping.