Robyn Russell Email & Phone Number

Lake Forest, CA

• Educate corporate global mobility teams on strategic mobility program design
• Develop a variety of customized policy approaches to multinational corporations, including core/flex, tiering and individual, targeted policies
• Conduct reviews of global mobility programs, policies and processes
• Link global mobility to performance management metrics and overall talent management strategies
• Analyze client current state to understand needs and identify gaps
• Conduct voice of customer surveys and benchmark studies

Santa Ana, California

Created customer care team to build brand awareness and support the Internet lead channel initiative by driving overall performance for the business line. Designed and launched CRM functionality for the customer care team and agent network to drive lead generation activity, conversion and revenue. Developed and implemented strategies/action plans for.

Irvine, California

Managed inbound call center and outbound call campaigns which increased auction registration by 25%. Launched click to call/click to chat functionality which increased CSAT by 30%. Design of CRM functionality to support one call resolution, reporting and improve productivity. Reviewed phone routing logic to accommodate call volume, individual skill levels.

Mission Viejo, California

Led a tri-regional operations team of over 100 employees delivering outsourced services to key client accounts. Established chair side coaching and call calibration requirements to validate clients SLA's were achieved. Executed strategies to achieve financial targets and expand clients products and services. Facilitated business reviews and planning.

Mission Viejo, California

Business leader for a team of account executives and service delivery teams responsible for a portfolio of 40 clients and with an annual revenue of 15 million. Responsible for implementation of client engagements, establishing SLA's, and expanding products and services.

Mission Viejo, California

Maximized revenue opportunities and improved margins through effective account relationships and customer satisfaction. Managed performance of front-line relocation consultants responsible for administering all facts of relocation policy/programs.

Norwalk, Connecticut

Supervised team responsible for the annual production of over 5,000 offers to purchase relocating employees homes based on client policy and guidelines. Subsequently selling inventory properties, developed marketing strategies, negotiated sales to mitigate losses, analyzed repairs and improvements to ensure cost effective decision making, managed listing.