Robyn L. Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

O2E Brands, the umbrella company of 1-800-GOT-JUNK?, WOW 1 DAY PAINTING, and Shack Shine, focused on making the ordinary home services of junk removal, painting, and home detailing exceptional!A day in the life as an IT Systems Analyst at O2E Brands:• Manage Windows and Linux based servers, both virtual and physical.• System and network administration (including SQL Servers, the Microsoft System Center suite, Great Plains, G Suite, Spanning backup, Meraki switches and access points, Fortinet firewall, security management, Active Directory, corporate systems including email, web servers, internet access, and application support).• Implemented and managed Single Sign-on platform (Okta).• Create, maintain and execute policy and audit plans, and identify security risks and operational needs.• Work with business owners, IT managers, staff and vendors in order to provide timely and efficient IT coordination of services.• Participate in proactive planning, design, and implementation of network, computing and telecommunications infrastructure solutions.• Assists with technology investment planning through ongoing research.• Deploy company issued devices with standardized applications and configurations using Microsoft Intune.• Assist Service Desk and Desktop team with escalation of tickets.• Mentor Service Desk and Desktop team when working with complex issues.• Provide support on the Telephony platform.• Develop and implement IT system security plans, projects, and initiatives.• Creating, testing and implementing network disaster recovery plans.• Assist in maintaining Business Continuity and Disaster Recovery Plans.

Regina, Saskatchewan, Ca

Provide exceptional 1-1.5 tier problem diagnosis and response to calls from the 4 major health authorities in BC. Identify and resolve issues on a first call basis, and escalate issues to respective teams for resolution for out of scope issues.

Calgary, Alberta, Ca

Overview: Plans and manages scope of enterprise and commercial hardware and software refreshes and implementations, overseeing all technicians and tasks from end-to-end while working extensively with clients and vendors to identify optimal personalized upgrade solutions and deployment schedules.Selected Achievements & Contributions:- Completed deployment for 40+ workstations 5+ days ahead of schedule by identifying upcoming demand for full workstation functionality, beginning installation and upgrade on a Friday night and following through to ensure staging completion including cleanup and supporting documentation readiness by following Monday.- Provided granular oversight on critical project to ensure adherence to strict deadline, increasing frequency of contact and follow-up with technicians above usual scope of interactions. Completed demanding deployment within scope despite demanding schedule through expert management of personnel.- Worked around challenging client schedules, developing deployment plans to accommodate for business or end-user usage requirements to create personalized implementation schedules, avoiding conflict and allowing businesses to carry out regular operations with minimal interference.Key Responsibilities:- Explores and analyzes existing business IT infrastructure as well as hardware and software to identify requirements, developing tailored solutions and upgrade paths based on thorough needs assessments.- Creates customized recommendations based on business and user needs, providing up to 3 distinct upgrade pathways based on different budgets and future-proofing outlooks.- Provides expert input and guidance throughout the scope of projects, leading technical teams through goals while working with stakeholders to define objectives and road-map projects.- Coordinates with variety of vendors to secure ideal pricing while ensuring delivery and availability within strict deployment timeframes.

Calgary, Alberta, Ca

Bachelor Of Information Technology, Network Management

Computer Engineering Technology Diploma