With over 15 years of progressive experience, my journey has been marked by a steadfast commitment to centers of excellence leadership with a passion for business transformation. As a BA, I have honed my proficiency in driving successful business and digital transformations that align with company initiatives and deliver unrivaled associate and customer experience. I've cultivated a robust skill set of business analytics, project management techniques and operational process improvement empowering teams to achieve new heights in customer retention and satisfaction. At my core, I'm dedicated to creating environments where people can thrive in through optimizing process, and leading change that resonates with the values and culture of an organization.