Robyn Murray Email & Phone Number

Vancouver, Canada Area

#730 - 1285 West Broadway

The primary role of this position was to provide seamless care to patients and support to practitioners and staff. I was responsible for managing of a team of six patient care coordinators to ensure exemplary customer service standards were upheld. I preformed human resource duties such as recruitment, on-boarding, training and performance reviews which helped determine the needs of the company. I worked closely with the general manager to assist with confidential business decisions and the development, documentation and implementation of company procedures and policies. In times of absence, I would stand in for the general manager to perform payroll duties, month-end duties and other accounts payable tasks. I supported the practice of thirteen healthcare practitioners by maintaining schedules, fee structures, file management, patient insurance, medical legal needs and responding to all practitioner or patient special requests. I also acted as account receivable for five departments, contacting patients regarding amounts owing and liaising with MSP to ensure proper remittance. I provided guidance to the front staff, helped cover shifts in times of need, deescalated difficult situations and created new efficient procedures to ensure optimal work flow. I supported the patients by responding to all medical legal requests, including WorkSafeBC, ICBC and other jurisdiction requests, ensuring patient confidentiality was maintained at all times, the safe transfer of medical history, arranging special appointments and communicating clearly fee or policy changes to patients.My proudest accomplishment with Integrative was in 2016, when I led the implementation of an office-wide software change which connected all departments and created more efficient processes. This affected all departments and included company-wide retraining, development of company reference resources and learning new back-end programming while ensuring the office remained open.

#730-1285 West Broadway

Uphold excellent customer service through coordination of appointments with multiple practitioners, providing timely answers, understanding company policy, rates and services. Communicating clearly, both written and orally, with a diverse population. A heightened attention to detail to ensure all billing details are correct, patient information is up to date and an ability to multitask. Assisting practitioners with patient correspondence, file management and organization of schedule.

Vancouver, Canada Area

The recruitment and facilitation of focus groups and in depth interviews to meet client needs. The management and coordination of multiple projects simultaneously. Experience recruiting both the general public as well as physicians and specialists. Regular communications with clients to ensure all desired quotas are met within deadlines. Coordination of team members to ensure all resources are managed. The development of a panel building process and maintenance of an online panel. The setup, programming and launch of online surveys.

Vancouver, Canada Area

The liaison for focus group or one-on-one interviews at a meeting space in Yaletown. Ensuring all client needs and respondent needs are met. Other various office duties, such as filing, email communications and responding to outstanding telephone inquiries. Additional roles in recruitment support that included telephone and online communications.

Vancouver, Canada Area

University Of British Columbia

Event coordinating within a student run team of classmates. Planning and preparation for Environmental Design events focusing on promoting the program and showcasing student work.

Regina, Saskatchewan

Daily customer service ensuring all clientele’s needs are met. Multiple tasks associated with sales, accounts receivable, mail distribution, filing, maintenance of company web site and filling orders.

Bachelor Of Environmental Design, School Of Architecture And Landscape Architecture

Activities and Societies: Environmental Design Student Society A four-year undergraduate, honours degree program which focused.

Interdisciplinary Design Studies, Applied Design & Communications

Develop the fundamental knowledge, insights and skills common to the field of design and its diverse disciplines. Improve creative problem.

Fine/Studio Arts, General