Robyn Mussler Email & Phone Number

Clearwater, FL, US

• Consultant and multi-million dollar Product Leader trusted to overcome challenges and deliver on critical objectives for enterprise clients across business verticals. Providing Client Services, Digital Transformation.
• Measurement firm: Retained by CRO to lead a process improvement initiative to implement a new sales system with workflow and standard processes to support 85M+ in revenue serving multiple sales channels and partnerships
• Global Mobile Micro-Learning Company: Retained by EVP of Sales to be an advisor to the Product Management department to enhance features and functionality allowing the company to generate additional sales channels and.
• Global Media Company: Retained to direct the Product Management department for their entire portfolio of Voice, Internet, Mobile, TV/Hospitality, Network Services, and Managed Services representing $2 Billion in annual.
• National Event Rental Company: Reported to the SVP of HR on a $6M project to implement a new human capital management platform serving 3,500 employees.
• Imaging Company: Retained by Chief Information Officer to rebuild their entire IT Support Department. Implemented systems and processes to support their new Managed Services offering for their customers which enabled.

• Created the Next Generation Tech program to provide High Students with a real world environment for developing software while working with business community mentors. It is unique in that it goes beyond programming.
• Release the inner genius of our teenagers to become the best version of themselves, #BestU
• Prepare our youth with the essential skills to be future leaders and creators.
• Transform communities to be prepared for the future by launching NGT programs in their High Schools.Notable Achievements:
• Since 2015, the NGT program has served over 700 students and awarded over $75K in scholarships.
• Awarded the 2019 Top 50 innovators of Tampa Bay award issued by Embarc Collective & Tampa Bay Business Journal, and the 2016 Best Student Tech Program by Tampa Bay Tech.

Tampa, Florida, US

• Recruited to create a client-facing Business Analysis (BA) team to deliver a systemized client response process across client services, IT, and the customer. Accountable for resource management of monthly releases and.
• Hired exceptional talent for the BA team and implemented a new “Customer Response Model” including KPI metrics and dashboards that reduced cycle time by more than 40%.

New York, NY, US

• Promoted to lead global business process improvement and product strategies. Appointed as the technical liaison between Operations and Technology, leading a team of 5 direct reports and 40 cross-functional resources..
• Lead an enterprise effort of designing a Business Service Model and integrating Technology’s ITIL® ServiceNow Management process across Global Operations’ delivery centers in 105 countries.
• Lead an effort for selecting and configuring a tracking/workflow tool for our Client Response Process and its supporting service management activities. Deployed and trained 15,000 users across 105 countries.
• Managed the program and effort of solutioning remote access of our global operations to India, which reduced operating costs and increased productivity resulting in a cost center reduction of 30%.

New York, NY, US

• Managed every aspect of software design, development, implementation and life-cycle maintenance. Projects varied from four to 14 direct reports with up to 200 indirect reports. Responsible for all aspects of Human.
•  Led the development and implementation of an enterprise-wide transformation to a single sign on (SSO) gateway that reduced the development costs for application integration by 20%.
• Earned Innovation, Quality and Best Practices Awards. Exemplary in the “optimizing of total cost of ownership through consistent use of technology and limited re-invention.”

Portsmouth, NH, US

• Built a Client Services department from the ground up. This department worked with the client to design and implement Sales and Catering Saas for major global hospitality accounts. Responsible for pre-sales.
• Developed Pre-Sales Engineering processes and procedures to successfully manage client revenue generating projects.
• Developed a Beta Client program to assist in testing and promoting new software. This program reduced the post implementation defects and reworks by more than 30%.
• In its first year, the department generated over $13 million in product sales and services.

• Managed a Geographic Information Systems (GIS), client server environment. Developed new Mapping Products for the Oil & Gas industry. Accountable for the product budget, company website, branding and marketing campaigns.
• Created and developed a new Digital Metadata product for the GIS market line.
• Developed the company website which increased sales by 30%.
• Promoted and sold digital products through customer demonstrations and trade shows.

Maom, Organizational Management

Leadership Certificate, Community Leadership

Ba, Liberal Arts

Associate Of Science - As, Computer Programming

Cert Of Hispanic Studies, Hispanic Studies

Foreign Exchange Student To Chile