Robyn Mussler Email & Phone Number

Clearwater, Fl, Us

Consultant and multi-million dollar Product Leader trusted to overcome challenges and deliver on critical objectives for enterprise clients across business verticals. Providing Client Services, Digital Transformation, Product Management, Process Improvement (Six Sigma), Program/Project Management, Training, and Strategic Planning services and solutions to meet clients' transformation needs. Remote/Virtual and In-Person OptionsNotable Projects Include: ● Measurement firm: Retained by CRO to lead a process improvement initiative to implement a new sales system with workflow and standard processes to support 85M+ in revenue serving multiple sales channels and partnerships● Global Mobile Micro-Learning Company: Retained by EVP of Sales to be an advisor to the Product Management department to enhance features and functionality allowing the company to generate additional sales channels and scalability for larger institutions and businesses. Mobile and Micro-Learning is growing at a rapid speed, into a multi-billion dollar industry. Building a sound product strategy and business model to support the company for this anticipated growth.● Global Media Company: Retained to direct the Product Management department for their entire portfolio of Voice, Internet, Mobile, TV/Hospitality, Network Services, and Managed Services representing $2 Billion in annual sales revenue. ● National Event Rental Company: Reported to the SVP of HR on a $6M project to implement a new human capital management platform serving 3,500 employees. ● Imaging Company: Retained by Chief Information Officer to rebuild their entire IT Support Department. Implemented systems and processes to support their new Managed Services offering for their customers which enabled $10M in new revenue.

Created the Next Generation Tech program to provide High Students with a real world environment for developing software while working with business community mentors. It is unique in that it goes beyond programming with a strong focus on the software development framework and the different career-oriented skills needed to develop and deliver technology solutions in the "real-world.""It is essential for Technology leadership to tap into the next generation by providing real world exposure and experience through business community mentors to foster young talent to stretch beyond programming."In 2018, founded Connect-IT 360, a nonprofit organization dedicated to bridging the skill gap between education and the business world by scaling the award winning program, "Next Gen Tech 360" nationally. The NGT program serves to: ● Release the inner genius of our teenagers to become the best version of themselves, #BestU● Prepare our youth with the essential skills to be future leaders and creators.● Transform communities to be prepared for the future by launching NGT programs in their High Schools.Notable Achievements: ● Since 2015, the NGT program has served over 700 students and awarded over $75K in scholarships.● Awarded the 2019 Top 50 innovators of Tampa Bay award issued by Embarc Collective & Tampa Bay Business Journal, and the 2016 Best Student Tech Program by Tampa Bay Tech.

Tampa, Florida, Us

Recruited to create a client-facing Business Analysis (BA) team to deliver a systemized client response process across client services, IT, and the customer. Accountable for resource management of monthly releases and projects, as well as, administration of $30M budget. ● Hired exceptional talent for the BA team and implemented a new “Customer Response Model” including KPI metrics and dashboards that reduced cycle time by more than 40%.

New York, Ny, Us

Promoted to lead global business process improvement and product strategies. Appointed as the technical liaison between Operations and Technology, leading a team of 5 direct reports and 40 cross-functional resources. Provided thought leadership on products and technology directions as they applied to streamlining Nielsen’s global operations to increase customer satisfaction, reduce client defects, and optimize productivity, responsiveness and costs.● Lead an enterprise effort of designing a Business Service Model and integrating Technology’s ITIL® ServiceNow Management process across Global Operations’ delivery centers in 105 countries.● Lead an effort for selecting and configuring a tracking/workflow tool for our Client Response Process and its supporting service management activities. Deployed and trained 15,000 users across 105 countries.● Managed the program and effort of solutioning remote access of our global operations to India, which reduced operating costs and increased productivity resulting in a cost center reduction of 30%.

New York, Ny, Us

Managed every aspect of software design, development, implementation and life-cycle maintenance. Projects varied from four to 14 direct reports with up to 200 indirect reports. Responsible for all aspects of Human Capital management and budgets from $200k to over $10 million dollars. Software development performed using Agile & XP methodologies. Lean Six Sigma techniques used to build process efficiencies to minimize waste and generate scorecard metrics.●  Led the development and implementation of an enterprise-wide transformation to a single sign on (SSO) gateway that reduced the development costs for application integration by 20%. ● Earned Innovation, Quality and Best Practices Awards. Exemplary in the “optimizing of total cost of ownership through consistent use of technology and limited re-invention.”

Portsmouth, Nh, Us

Built a Client Services department from the ground up. This department worked with the client to design and implement Sales and Catering Saas for major global hospitality accounts. Responsible for pre-sales engineering, feasibility analysis, contract development, project management, hardware implementation, network design, data conversions, interfaces, training and support. Managed budgets from 500k to three million dollars with durations ranging from six months to three years. ● Developed Pre-Sales Engineering processes and procedures to successfully manage client revenue generating projects. ● Developed a Beta Client program to assist in testing and promoting new software. This program reduced the post implementation defects and reworks by more than 30%. ● In its first year, the department generated over $13 million in product sales and services.

Managed a Geographic Information Systems (GIS), client server environment. Developed new Mapping Products for the Oil & Gas industry. Accountable for the product budget, company website, branding and marketing campaigns. ● Created and developed a new Digital Metadata product for the GIS market line.● Developed the company website which increased sales by 30%. ● Promoted and sold digital products through customer demonstrations and trade shows.

Maom, Organizational Management

Leadership Certificate, Community Leadership

Ba, Liberal Arts

Associate Of Science - As, Computer Programming

Cert Of Hispanic Studies, Hispanic Studies

Foreign Exchange Student To Chile