• Research and respond to written inquiries• Research and call providers to resolve balance billing issues• Research and reprocess claims that needs adjustments• Handle Grievance and Appeals• Respond to Written inquiries.

A/B Claims Representative/Customer Service Representative• Receive and respond to inbound calls• Assist with the developmental training of new hires by doing oral class room training, keeping track of attendance, mentoring, and providing trainer’s with feedback on the new hirers• Provide information on Medicare drug/Advantage Plans (enrollment and coverage)• Process Enrollment into Prescription Drug Plans• Adhere to the Privacy Act as it relates to person health confidentially of information released• Maintain up-to-date knowledge of CMS regulations and policies that apply

• Attended daily meetings regarding new marketing projects and developments• Upgrade/downgrade Verizon wireless customers' plans through an inbound/outbound call center • Read scripting when closing a sale

• Take an estimate of 50 inbound calls per shift• Assist Pre-paid AT&T customers by answering general questions, activating their cell phones, and troubleshooting their cell phones• Stay up to date on constant changes in between calls

Liquor Store Associate• Stock shelves • Manage safe and register money• Operate store with little or no supervision• Check the customers out at the register• Keep store clean, by sweeping, mopping, stocking shelves and by dustingCustomer Service Lead• Manage safe money• Do paperwork on till reconciliation, coupons, pick-ups and loans• Supervise cashiers and baggers to make sure the front end of the store is running smoothly• Assist by opening up a register or getting buggies when needed• Purchase cigarettes and lotto tickets weekly• Make sure front-end employees are staying productive at all times• Call employees into work if short handedCashier• Manage register money• Check customers out• Stay productive, by cleaning, and stocking register candy during down time