• Senior Accounting Analyst with consistent record of accuracy and reliability in varied positions• Assumed responsibility for the accounts payable process in temporary contract position• Restored order and processes for issues that were backlogged• Managed the accurate and timely processing of invoices daily• Transferred data from paper files to digital format, and updated existing vendor/customer information• Coordinated approval process of all accounts payable invoices with Department Directors• Research and resolve all payment issues• Verified transaction details, including total account balances and funds available• Handled month end reporting and reconciliations• Worked within QuickBooks daily, creating reports, entering payments, monthly journal entries • Assessed and closed A/P sub-ledger on a monthly basis and validated content

• Senior Accounting Analyst with consistent record of accuracy and reliability in varied positions• Assumed responsibility for the accounts payable process in temporary contract position• Restored order and processes for issues that were backlogged• Managed the accurate and timely processing of invoices daily• Transferred data from paper files to digital format, and updated existing vendor/customer information• Coordinated approval process of all accounts payable invoices with Department Directors• Research and resolve all payment issues• Verified transaction details, including total account balances and funds available• Handled month end reporting and reconciliations• Worked within QuickBooks daily, creating reports, entering payments, monthly journal entries • Assessed and closed A/P sub-ledger on a monthly basis and validated content

• Senior Accounting Analyst with consistent record of accuracy and reliability in varied positions• Assumed responsibility for the accounts payable process in temporary contract position• Restored order and processes for issues that were backlogged• Managed the accurate and timely processing of invoices daily• Transferred data from paper files to digital format, and updated existing vendor/customer information• Coordinated approval process of all accounts payable invoices with Department Directors• Research and resolve all payment issues• Verified transaction details, including total account balances and funds available• Handled month end reporting and reconciliations• Worked within QuickBooks daily, creating reports, entering payments, monthly journal entries • Assessed and closed A/P sub-ledger on a monthly basis and validated content

• Worked with 5 departments to increase efficiency by observing and evaluating day-to-day operations• Responsible for monthly individual and team quotas, including regular reporting sales pipeline and account management pipeline• Established KPIs for team members and met regularly with President of company to discuss and report on progress• Implemented a strategy which reduced account cancellations by 25% • Partnered with attorneys on all contracts for various verticals to ensure compliance with all FCC and TCPA rules, regulations and laws. Produced MSAs for new markets and wrote anti-spam documentation for Ecommerce• Created and implemented communication cadences for internal sales and account teams to strategically grow accounts and increase customer satisfaction • Coordinated tradeshow schedule, including marketing material creation, team training and pre/post show reporting and analysis• Administered Salesforce database, including reporting and maintenance• Facilitated, designed and migrated to multiple CRM systems to adapt to the changing needs of the company structure and goals • Created training material for new employees, customers and current employees• Rolled out marketing plans to Sales and Account Managers with help from Marketing Director• Revised and implemented operational polices and guidelines for the organization• Aided Human Resources Director to help define job description and create interview guidelines to help hire personnel • Liaised with department leaders to ensure company-wide operational compliance• Managed Account Management/Customer Service/Customer Success team

Managed the team that was responsible for growing current accounts while providing top notch customer service. In addition to managing the team, had own set of accounts to grow and provide customer service to.

• Drove strategic growth, tripling apartment business and expanding reach from 500 to 5 million employees benefitting from preferred employer discount services• Initiated relationships with high-profile employers including NASA, Nordstrom, American Airlines, Lockheed Martin, Schlumberger, AT&T, Texas Instruments, Microsoft, and Wal-Mart; maintained 95% closing ratio• Played integral role in company’s success during initial year of operations, developing workflow for operations and sales teams, creating marketing materials, speaking at tradeshows and conventions, developing employee handbook, cultivating strategic partnerships, and administering Salesforce Database• Worked with VP of company to create training program for new employees and to train current employees on changing and growing company• Worked with VP of company in designing, migrating and training team on CRM • Created marketing plan for trade shows, scheduled speaking engagements and networking events• Assisted in hiring processes as well as staff performance evaluations, conducting reviews and administering disciplinarian action as required

• Grew territory by 14% annually, securing $1 million in additional revenue and growing subscriber base by 100%, expanding beyond DFW and Houston markets to take business nationwide• Developed and introduced new operations guidelines, standardizing practices and affecting significant improvement in customer satisfaction and retention• Executed targeted marketing campaigns • Planned and hosted launch parties and events in 13 states• Liaison between sales, marketing and operations in regards to budget and daily procedures• Provided training that allowed Field Marketing Representatives reach 100% of their event goals• Identified new markets and helped Marketing Director create plan for entering market• Listened to staff’s needs and reconstructed personnel shifts and assignments. Which resulted in a 20% retention rate

• Drove significant increase in customer satisfaction, from 75% to 90%; improved close rate by more than 125% through development and implementation of issue tracking system• Shortened period between contract closure and customer implementation by 85%, taking process from up to 90 days initially to 30 or fewer days• Provided leadership and training that enabled 100% of Account Executives to double their sales• Partnered with COO to develop and execute local marketing strategies and strengthen cooperation between sales and client success teams• Worked with Human Resources to create job descriptions and oversaw employee training programs• Negotiated vendor contracts, saving company up to 30% over previous provider agreements• Coordinated with HR department to recommend new-hire training that reduced instances of misunderstandings and miscommunication during employee’s probation period by 40%• Implemented, revised and defined all operational guidelines for the company• Lead committee that created the Employee Handbook

• Improved close rate by more than 200% through partnership with customer care team to develop lead tracking system• Played key role in designing and implementing stand-alone kiosks in apartment communities to better reach target audience and demonstrate company’s unique content packages• Increased market presence and expanded subscriber base by more than 2,200 customers, surpassing quota of 60 new sales monthly.• Developed talent, training and managing team members, identifying areas of strength, and facilitating additional training to bolster teams and grow contributors individually• Relayed information between “C” Level management and department employees pertaining to budget and daily procedures• Oversaw the implementation of marketing campaigns• Organized promotional events and coordinated day of deliveries with installation teams and customer service• Implemented and helped Directors develop staff evaluation parametersServed previously as Director – Sales and Marketing, Director – Field Marketing, and Field Marketing Representative.