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The Advanced Distribution Management System (ADMS) project is a General Electric (GE) software upgrade initiative for Duke Energy. As a Senior Analyst, I facilitate workshops for the customer and the business to ensure the Distribution Control Centers (DCC) in all six jurisdictions are go-live ready upon project completion. I accomplish this by working closely with the customer to analyze their current state operations and determine potential impacts to roles, responsibilities, and current systems. This effort includes developing a plan to support the Agile methodology, specific program increments, and sprints. It also includes a discovery phase where historical and current data is collected to develop a blueprint for workshops. During the workshop, SMEs are interviewed to uncover current business processes and engage in the creation of a process map. To support the ADMS project, I pulled together both the information provided by the SMEs and the vision of the project to create a seamless transition into the new upgrade. Achievements include developing a full process inventory for the Midwest jurisdiction. These processes include restoration, switching, and tagging to support the DMS/SCADA upgrade. The final deliverable is a standard operating procedure (SOP) which details the specific operational differences as it pertains to the upgrade. Furthermore, this effort provided me with the opportunity to meet the DCC staff at the Cincinnati location for an in-person socialization.My team consists of a Senior BPM Lead, fellow Senior Analyst, and trainers. We work together to ensure both perspectives are covered in order to meet the requirements of the ADMS project.

Due to an organization change, I was moved to an Instructional Designer role for 1 year. As an Instructional Designer, I conducted training needs analysis, developed instructor-led courses, user guides, and operational procedures. I also facilitated train-the-trainer events to ensure management was prepared to deliver training to their teams.

As an Analyst, I assisted in the facilitation of workshops for the customer and the business to ensure the Distribution Control Centers (DCC) in all six jurisdictions are go-live ready upon project completion. I developed standard operating procedures and performed quality control audits on all project processes.

As a Business Consultant, I standardized and modernized policies and procedures for all locations, designed an Associate Training Program for cosmetology school graduates, and organized annual events to formally introduce the new company vision and expectations.

Duke Energy

As a Process Improvement Specialist, I coordinated group meetings and one-on-one interviews with subject matter experts to execute a Process Improvement Initiative. During the meetings, I documented standard operating procedures by utilizing lean methodologies including RACI Matrix and process mapping.

As an Office Manager, I documented all standard operating procedures relative to business operations and developed forms and content for organizational development. I managed fifteen independent contractors and maintained several large contracts with insurance companies. I managed Insurance, Medicaid billing, and payroll requirements. As well as prepped annual meetings for contract resign and team building.

As a Legal Assistant, I performed dictation including complaints, correspondence, discovery or requested documentation. I filed initial, reconsideration and hearing appeals and performed full case summary every 30 days.