Robyn Clark Email & Phone Number

San Diego, California, United States

San Diego, California, United States

• Oversee the development and implementation of all field-facing operational tools, communications, and field support for Champions (KinderCare’s growth brand), supporting over 950 locations, 100 field leaders, 4,500 employees and 50,000 children nation-wide. • Analyze business trends and leverage insights to lead and/or influence operational and cross-functional strategies that increase efficiency, improve employee and customer experiences, and fuel growth nation-wide. • Led the strategic re-design and delivery of several foundational operating tools, including but not limited to seasonal planning toolkits, standard operating procedures, Sharepoint Intranet, operational communications and more.• Developed and launched a strategic framework for Standard Operating Procedures (SOPs), Seasonal planning toolkits; later adopted by other company-owned brands.• Led the innovation and launch of several tools to address field pain points (Leader Look Fors, Site Operating Routine, Thought Box, Regional Completion Dashboard, At A Glance Calendar, Back to Basics Training Series, Site Opening Toolkit, Quick News, etc.), organically earning 70-90% usage of the intended target audience, consistently outpacing penetration of other company-owned brands.• Leveraging project-management platforms such as Smartsheet, Monday.com and Jira to lead and track progress for several team and cross-functional initiatives.• Implemented strategies that supported the brand's record-breaking and company-leading YOY results in employee retention, engagement, and Net Revenue performance (+$50M to plan in 2023), and site expansions (+400 locations in 2 years).• Nominated for Business Partner of the year in 2023 and 2024.

San Diego, California

• Multi-unit manager with full P&L responsibility for 10-16 local and remote Champions locations caring for over 1,000 children across 5 client school districts: accountable for operational excellence, budgeting, account management, business development, contract negotiations, full-cycle staffing and recruitment, and compliance with Title 22 childcare Regulations.• Managed the performance and development of 16 Site Directors, and up to 100 Teachers; designed succession planning and people development strategies to ensure a continuous pipeline of high-performing talent leading to 20 + internal promotions including 2 multi-unit managers.• Successfully and sustainably staffed two historically challenged markets; mentored and supported peers across multiple states to improve candidate ROI and efficiently fill hundreds of vacancies with qualified, engaged and high-performing talent.• Improved overall portfolio to best-in-class operational performance through a “basics first” approach; achieved market leading employee engagement, culture and retention, improved regulatory compliance, and achieved company-leading YOY growth.• Earned numerous client referrals and district-expansions, opening 8 new facilities over 3 years.• Innovated and piloted an employee onboarding program (#BecomingChampions) to reduce onboarding costs and improve new-hire retention, operational excellence and reduce turnover; achieved record breaking retention of 95%+ and later adopted nation-wide to support thousands of new-hires.• Collaborated with local government agencies, school district officials, and police organizations to expand access to quality childcare throughout California, especially during the COVID-19 pandemic.• Achieved brand-leading organic growth, and staffing stability, and employee retention despite rapid growth and challenges presented by the COVID-19 pandemic.• Promoted to a operations management position in our corporate office in 2021

Greater San Diego Area

- General Manager with full P&L accountability for a $2.8M high volume drive thru store; leading a store team of 30-40 to drive sales and grow profit through a consistently exceptional experience for our customers and partners (employees).- Innovated systems and developed talent to strategically improve the stores performance in the midst of numerous unique operational challenges.- Investigated employee relations concerns including ethics and compliance, collaborated with key partners on appropriate courses of corrective action and termination.- Managed talent of underperforming employees; recruited, hired and trained new talent to transform the store’s culture and re-ignite the Starbucks Experience.- Grew average weekly sales revenue from a year-long decline to 5% weekly comp growth, while reducing controllable expenses to achieve market leading profitability.- Collaborated with peers to find unique solutions for the stores challenges; improved the store’s historically low cleanliness rating to 96%.- Recognized at the regional level (California and Arizona) for top performing “out-the-window” speed of service results.

Greater San Diego Area

- Selected to manage multiple store units as a time limited assignment to develop portfolio management capability during the company’s peak promotional period, and multiple company rollouts.- General Manager to up to 3 locations, which included 9 shift supervisors, 40-60 employees, and $80-100k in weekly sales revenue. - Managed the recruiting, hiring, training and talent management process; addressed employee relations concerns for all locations.- Strategically planned and managed the rollout of multiple company initiatives in all locations; simultaneously implemented operational standards that improved store performance. - Developed a shift supervisor into a successful Store Manager in three months by developing challenging leadership assignments to elevate capability.- Awarded top performance award at the Area Level.

Greater San Diego Area

- General Manager with total P&L responsibility for a $2M Starbucks store; led a store team of 20-25 to drive sales and grow profit through operational improvements and a consistently exceptional experience for our partners and customers.- Led a complete operational turn around which improved morale, customer experience, while building portfolio leading YOY total annual sales growth from -1% to 10% in year one, 6% in year two, and 9% in year three.- Selected as district lead of special projects to implement operational improvements across South San Diego through the area's Leadership Development Series.- Trained internal and external talent for ASM and SM roles, including 1 district manager- Innovated a district training program to build market collaboration and develop shift supervisor talent district wide; improved engagement, overall business acumen and contributed to building a bench- Mentored district peers in areas of staffing, succession planning, employee relations performance management- Achieved District Champion award for Q3, 2015- Received District 584 great performance award for Q2 FY17, Q3 FY17- Awarded regional "Manager of the Quarter" award for Q4, 2015

Santa Ana, California

- Led a team of 60 direct and 150 indirect reports to provide amazing Guest Service in a $30 million, Ultra High Risk Store- Mentored both new-in-role executives and rotational management interns as the district trainer for Softlnes and Guest Experience- Selected by the group leadership team to assist Target Canada in London, Ontario for a 2 week project to provide guidance with the grand openings in March 2013 as a mentor in Softlines, Guest Experience and talent management - Developed the overall talent and leadership of 5 department managers- Directly oversaw operations, staffing, and brand for Front End, Food Service (Starbucks & Target Cafe), and Softlines work centers - Recognized for leading my team to double REDcard Credit Conversion performance year over year, and for improving total-store food safety culture- Implemented operational improvements to improve in-stocks which contributed to an increase of the store's softlines sales by 3%, which boosted gross margin and outperformed total store comparable sales

Westminster, Calidornia

- Lead a team of 150+ diverse team members to successfully drive great service and sales for a $40 million store - Directly responsible for over 70 direct reports while specifically overseeing total operations, staffing, and inventory management of front end, Starbucks, and Food Service workcenters- Managed talent of the front end leadership team, improved performance across the board in all areas of oversight- Received district recognition for improvements made to Food Safety culture in Starbucks and Target Cafe- Promoted in March, 2012 to an ultra-high risk store with additional scope of responsibility

Greater San Diego Area

- Student recruiter for Target Corporation to San Diego State University - Directly responsible for building relationships with faculty, students and on-campus organizations in order to recruit diverse, hi-potential talent for Target's student internship and exempt positions- Innovated a text code marketing campaign to reach students in a new way; substantially increased ROI though quantity and quality of candidates from campus- Collaborated company-wide with talent acquisition teams to innovate new ways to attract top talent- Contributed 5x more on-campus job offers vs previous year- Recognized at the regional level for the creativity and success of the Text code marketing campaign, which was launched company wide the following year

• Rotational management program; learned how to manage and drive the overall operations of a $90 million+ Target Store• Collaborated with the store's team in a special project to implement and improve the training and on boarding program for logistics team members; measured an increase in overall engagement, team morale and intent to stay• Presented my project findings and results in front of company leadership

- Led a team of 5 student consultants in a pro-bono consulting project for a local non-profit organization - Presented new strategies to improve success with the organization's annual fundraising benefit, which included the use of new technology and social media

- Drove sales and increased account base through marketing various products at industry trade shows- Utilized Quickbooks pro to manage all accounts payables & receivables

• Trained and supervised over 15 employees, worked as a team to organize and execute daily goals • Managed sales floor and oversaw daily operations, solved and handled all emergencies and conflicts• Entrusted with counting and securing revenue, including up to $15,000 in cash at the end of the sales day• Took initiative to ensure that each client had a shopping experience that exceeded expectations

Bachelor'S Degree, Business Administration, Finance

Activities and Societies: Mu Sigma Consulting (2009 - Present) -Iota Team: for Friends of HSTJ Project HOPE SDSU (2008 - Present).

Early Childhood Education