Robyn Clark Email & Phone Number

San Diego, California, United States

San Diego, California, United States

• Oversee the development and implementation of all field-facing operational tools, communications, and field support for Champions (KinderCare’s growth brand), supporting over 950 locations, 100 field leaders, 4,500.
• Analyze business trends and leverage insights to lead and/or influence operational and cross-functional strategies that increase efficiency, improve employee and customer experiences, and fuel growth nation-wide.
• Led the strategic re-design and delivery of several foundational operating tools, including but not limited to seasonal planning toolkits, standard operating procedures, Sharepoint Intranet, operational communications.
• Developed and launched a strategic framework for Standard Operating Procedures (SOPs), Seasonal planning toolkits; later adopted by other company-owned brands.
• Led the innovation and launch of several tools to address field pain points (Leader Look Fors, Site Operating Routine, Thought Box, Regional Completion Dashboard, At A Glance Calendar, Back to Basics Training Series.
• Leveraging project-management platforms such as Smartsheet, Monday.com and Jira to lead and track progress for several team and cross-functional initiatives.

San Diego, California

• Multi-unit manager with full P&L responsibility for 10-16 local and remote Champions locations caring for over 1,000 children across 5 client school districts: accountable for operational excellence, budgeting, account.
• Managed the performance and development of 16 Site Directors, and up to 100 Teachers; designed succession planning and people development strategies to ensure a continuous pipeline of high-performing talent leading to.
• Successfully and sustainably staffed two historically challenged markets; mentored and supported peers across multiple states to improve candidate ROI and efficiently fill hundreds of vacancies with qualified, engaged.
• Improved overall portfolio to best-in-class operational performance through a “basics first” approach; achieved market leading employee engagement, culture and retention, improved regulatory compliance, and achieved.
• Earned numerous client referrals and district-expansions, opening 8 new facilities over 3 years.
• Innovated and piloted an employee onboarding program (#BecomingChampions) to reduce onboarding costs and improve new-hire retention, operational excellence and reduce turnover; achieved record breaking retention of.

Greater San Diego Area

- General Manager with full P&L accountability for a $2.8M high volume drive thru store; leading a store team of 30-40 to drive sales and grow profit through a consistently exceptional experience for our customers and partners (employees).- Innovated systems and developed talent to strategically improve the stores performance in the midst of numerous.

Greater San Diego Area

- Selected to manage multiple store units as a time limited assignment to develop portfolio management capability during the company’s peak promotional period, and multiple company rollouts.- General Manager to up to 3 locations, which included 9 shift supervisors, 40-60 employees, and $80-100k in weekly sales revenue. - Managed the recruiting, hiring.

Greater San Diego Area

- General Manager with total P&L responsibility for a $2M Starbucks store; led a store team of 20-25 to drive sales and grow profit through operational improvements and a consistently exceptional experience for our partners and customers.- Led a complete operational turn around which improved morale, customer experience, while building portfolio leading.

Santa Ana, California

- Led a team of 60 direct and 150 indirect reports to provide amazing Guest Service in a $30 million, Ultra High Risk Store- Mentored both new-in-role executives and rotational management interns as the district trainer for Softlnes and Guest Experience- Selected by the group leadership team to assist Target Canada in London, Ontario for a 2 week project.

Westminster, Calidornia

- Lead a team of 150+ diverse team members to successfully drive great service and sales for a $40 million store - Directly responsible for over 70 direct reports while specifically overseeing total operations, staffing, and inventory management of front end, Starbucks, and Food Service workcenters- Managed talent of the front end leadership team, improved.

Greater San Diego Area

- Student recruiter for Target Corporation to San Diego State University - Directly responsible for building relationships with faculty, students and on-campus organizations in order to recruit diverse, hi-potential talent for Target's student internship and exempt positions- Innovated a text code marketing campaign to reach students in a new way.

• Rotational management program; learned how to manage and drive the overall operations of a $90 million+ Target Store
• Collaborated with the store's team in a special project to implement and improve the training and on boarding program for logistics team members; measured an increase in overall engagement, team morale and intent to stay
• Presented my project findings and results in front of company leadership

- Led a team of 5 student consultants in a pro-bono consulting project for a local non-profit organization - Presented new strategies to improve success with the organization's annual fundraising benefit, which included the use of new technology and social media

- Drove sales and increased account base through marketing various products at industry trade shows- Utilized Quickbooks pro to manage all accounts payables & receivables

• Trained and supervised over 15 employees, worked as a team to organize and execute daily goals
• Managed sales floor and oversaw daily operations, solved and handled all emergencies and conflicts
• Entrusted with counting and securing revenue, including up to $15,000 in cash at the end of the sales day
• Took initiative to ensure that each client had a shopping experience that exceeded expectations

Bachelor'S Degree, Business Administration, Finance

Activities and Societies: Mu Sigma Consulting (2009 - Present) -Iota Team: for Friends of HSTJ Project HOPE SDSU (2008 - Present).

Early Childhood Education