Robyn Singlehurst brings expert analysis and development of Technology Operations and IT sourcing (infrastructure and applications) as a Principal Consultant/Senior Customer Sucess Manager. Robyn’s in-depth operational analysis experience gained over 20 years includes leading Intelligent Automation implementations and development programs, development of Intelligent Automation Centers of Excellence, architecture design and implementation, complex performance improvement and development projects in demanding global environments; developing meaningful management and governance metrics; analysing large outsourcing contracts and performance against targets.Robyn Singlehurst has managed client/outsourcer benchmarks, detailed operational analysis and developed improvement programs. He has worked on projects the North America, Latin America, Asia-Pacific, Africa and Europe. In addition, he has provided IT services to clients in both private and government sectors. He has a broad range of industry experience has provided advisory services to a diverse range of clients. His clients include Financial Organizations Transport and Logistics, Manufacturing and Energy, Public Sector as well as a number IT service providers.Robyn Singlehurst served at ISG and several other organisations in management positions developing benchmarking methodologies and tools. During his time at CEB Robyn drove the development of benchmark frameworks to understand the financial impact and benefits of data centre, distributed, application management and green technologies. Prior to this Robyn worked at Gartner providing technology insight for a number of areas such as IT infrastructure and Business Intelligence. Robyn also undertook roles to provide individual client solutions and support during product and service evaluation, selection and negotiation prior to these roles Robyn worked managing operations and development projects of helpdesks, networks, server and desktop environments for organizations such as SmithKline Beecham, Panasonic and NHS.