Robyn S. Email and Phone Number

· Reviews new client and new matter requests for accuracy and completeness based on departmentalguidelines before submitting to the Client Duty Officer for approval.· Ensures that all information delivered by the database and stored in InTapp is of the highest quality.· Maintains client and matter data in the Elite billing system.· Identifies trends and communicates findings to propose recommendations to improvecategorizations and organization.· Assists all Firm personnel with Client Intake requests, questions, and projects.· Assists department leadership in the Office of General Counsel in obtaining copies of engagement,termination, and disengagement.

· Provides and assists in high-level legal administrative and office management support to the attorneys on site.· Maintains and schedules calendar for multiple attorneys including court hearings, mediations, and other necessary appointments.· Assists with drafting and reviewing of legal documents to include discovery, pre-trial disclosures, hearing notices, etc.· Utilizes internal software to properly update and document the status of each account in theassigned inventory.· Prepares documentation for attorney review.· Files (paper or e-file) legal documents with the various state specific court filing systems.· Communicates effectively and appropriately with team members, clients and outside parties.· Answers incoming calls.

· Received incoming calls regarding emergency and non-emergency services.· Provided emergency medical instructions to callers.· Answered routine inquiries and referred calls to the appropriate departments and agencies.· Maintained access to and security of highly sensitive materials.· Operated computerized mapping system to provide location information on incidents and assistedofficers with obtaining addresses during emergencies when necessary.

· Collected and analyzed data in order to provide concise and easy to read reports to clients.· Personified the research department in a professional manner through email and phone correspondence.· Verified identity of defendants in criminal cases and took appropriate measures to ensure the utmost quality to clients.· Processed criminal jurisdictional searches.· Retained adequate daily and monthly performance standards as they related to quality, quantity, and consistency.· Maintained knowledge of effective communication techniques.· Developed data-entry skills in relation to criminal records.· Documented internal notes in relation to reports with unusual findings.

· Investigated alleged abuse, neglect, and/or abandonment of children to determine if abusive orunsafe conditions exist and take appropriate action to ensure the safety of children in accordancewith state mandated timeframes.· Developed working knowledge of federal, state, and county community social service programs available for child protection and family support.· Established and managed case files to include accurate and timely documentation of investigative activities in the statewide child welfare information system.· Informed clients of and implemented available social service programs to assist them with their needs.· Gained considerable knowledge of the theories and practices used in child protection and family support.

150+ Hours· Assisted and worked closely with deputies to develop personal and professional skills.· Shadowed law enforcement officers (to include patrol, detention, C.P.I, courts, K-9, port security, aviation, etc.) · Actively explored several career options within the sheriff’s office, including specialty fields.