Robert Younger Email & Phone Number

Mercer Island, Wa, Us

London, England, Gb

• Fueling Collaboration & Community• Realizing the Potential of Free Software• Making Open Source Software Available to People Everywhere• To Accelerate Innovation, Underpin Operations, & Drive Financial Growth

Seattle, Wa, Us

Investor in ShareBuilder and its goal of making retirement savings plans accessible for all.

Seattle, Wa, Us

• Led Sales, Marketing, Customer Service, Product, Finance, HR, Accounting, IT Infrastructure, & Facilities• Crafted a $200M acquisition of a competitor that has generated more than $25 million in profit• Drove M&A event from Capital One with an on-time closing, final price 50% under budget, & $3M in year 1 profit• Achieved more than 4X EBITDA/Net Income goal for fiscal 2020, 2021, 2022 & 2023• Grew assets at a compounded annual growth rate (CAGR) of more than 35%• Piloted sales increases of more than 20% annually• Created a customer success organization that saw FinTech SaaS renewals at a 99% rate• Constructed handbooks, manuals, & plan documents in house saving over $2 million at startup• Vetted & contracted all vendors (Insurance, HRIS, Payroll, VPN, Security, Salesforce, Five9, Jira, Meraki, etc.)• Oversaw modernization of all technological systems savings of more than $3 million annually while leading to greater efficiency, risk mitigation, & business continuity• Distilled brand partnership efforts to concentrate on affinity, ISV, strategic, and influencer efforts to dive a 12% increase in partner leads and 12 new national partner agreements

Minnesota, Us

Working on my doctoral dissertation and spending more time with my wife and kids

Mclean, Va, Us

• Collaborated with 8 Director teams across 6 sites to create the rhythm of the business (ROB), resulting in improved execution alignment for 850+ associate stakeholders including Sales, Presales, Sales Operations, Partners, Marketing, Services, & Customer Success, 52% Y/Y pipeline growth, & an 11% reduction in account whitespace within 9 months• Directed cross-functional teams, bringing together small & mid-size (SMB) business customer data, expanding whitespace customer interaction opportunities by 30%, & driving an increase in SMB product penetration by 23%• Public relations media spokesperson for radio, TV, & events (SXSW, GROWCO, Dreamforce, etc.)• Grew revenue by 32% compounded annual growth rates (CAGR) over 8 consecutive years• Increased assets under management (AUM) by 35% CAGR over 8 consecutive years• Boosted customer acquisition by 18% CAGR over 8 consecutive years

Mclean, Va, Us

• Saved over $100M in annual spending by moving Capital One from 26 instances of Salesforce to 2 (Business & Consumer) while also increasing whitespace business customer opportunities by 47%• Mentored startup founders on business fundamentals, financial discipline, & the FinTech landscape as an advisor in Capital One Lab’s startup accelerator. Three advised companies generated $300 million in profit for COF• Delivered on aggressive sales growth of $500M & $750M Y/Y

Mclean, Va, Us

• Led a cross-functional cohort to craft Capital One's first diversity, inclusion, & belonging mission (later DE&I)• Expanded external sales team to 6 regions capturing $1.5B in mid-market and enterprise accounts over 3 years resulting in $10M in new recurring annual revenue• Initiated business banking referral program including crafting all messaging, training, & program details to increase customer whitespace opportunities by 78%

Mclean, Va, Us

• Pushed external sales team to 3 regions & captured $180M in new SMB & enterprise sales in the first 12 months • Began managing call center customer service teams, quickly solving customer issues & driving an increase in Net Promoter Score (NPS) from +11 to +42 over 12 months• Created a Fee Fighters superhero campaign (piggybacking on the superhero movie craze) where employers & employees could receive social badges by uploading newly legislated fee disclosure documents increasing upmarket leads by 29

Amsterdam, North Holland, Nl

• Initiated & led a multi-year partnership with Costco resulting in a 57% annual increase in sales• Established external sales role to push "upmarket” resulting in the company's first $1M, $2M, $5M, & $10M sales• Segmented sales roles by customer type & associate experience creating 5 sales roles & 8 customer archetypes resulting in sales gains of 13% Y/Y & increased revenue of 26%• Led partnership acquisition strategy (affiliate, affinity, cross-marketing, distribution, influencer, ISV, strategic, referral, & white label) resulting in 47 agreements in the first 12 months and a 27% increase in qualified leads• Launched a reseller program, collaborating with external firms as authorized resellers to increase product reach resulting in a sales boost of 19%

Amsterdam, North Holland, Nl

• Refined sales process & technique to increase sales by 234% in 12 months• Crafted dynamic customer journeys resulting in a 94% conversion increase & a 56% gain in sales Y/Y• Reformed product marketing messaging & voice driving a 187% increase in leads, 119% increase in opportunity creation, & a 62% increase in sales Y/Y

Ft. Lauderdale, Fl, Us

• Built, optimized, & refined sales processes & engagement framework for internet sales departments across multiple regions & then nationwide, reducing engagement time from days to minutes, resulting in sales increases of 387%• Designed & deployed Microsoft Dynamics, Customer Relationship Management (CRM), increasing revenue by 7% & earnings by 15%• Led product team that evaluated paper processes for digitization, eliminated $30M in annual spending, & increased on-time financial EOM close by 26%• Developed positioning, messaging, & campaign materials to propel AutoNation's $21 billion revenue, including messaging, pitch decks, creative, & datasheets.

Doctor Of Education - Edd, Organizational Change And Leadership

Master Of Business Administration - Mba, Executive Leadership

Bachelor Of Business Administration (B.B.A.), Marketing

Bachelor Of Business Administration (B.B.A.), Business Administration And Management