Sales Executive
Grandkemang Hotel Jakarta
Greater Jakarta Area, Indonesia
As a Sales Executive, I am responsible for generating sales across all the key revenue streams for maintaining the occupancy and profits for hotel. Make sure the regular business accounts, group accounts, and preferred guests have the best treatment, and all of their needs are taken care of, in order to ensure that these important accounts will return, to create a steady flow of revenue for grandkemang Hotel.I assists the Director of Sales and the Sales Managers in ensuring consistent usage of hotel facilities. I work in conjunction with them to maintain current client relationships and encourage repeat business, assist them with administrative duties like creating and distributing sales contract or agreements, making group resume, long stay guest confirmation letter, producing written quotations, making a report of monthly and annual room production, Managing the grandkemang’s database by using Realta System, as well as improve the database segmentation and any variety of general office responsibilities.Together with Director of Sales and Sales Managers, we coordinate Sales Action Plan to bring in new guests, identifying new potential clients and developing sales leads, ensuring enquiries become confirmed business, checking and review customer satisfaction and resolving any issues, discuss sales strategies to increase the occupancy during slow periodAs a Sales Executive, I also play the role as the first person to impact potential customers with the hotel's attributes. On daily basis, I do a presentation during courtesy visit to companies and follow up the clients to build relationships and collect any suggestions or complaints that occurred and try to resolve it to maintain customer satisfaction, highlighting grandkemang’s facilities as optimum for accomodation or business events of all kinds. Providing all the necessary information to help clients make informed decisions on the purchase of blocks of rooms and production of meeting rooms or special events.