Maintain constant communication with managers, staff, and vendors to ensure proper operations of the companyDevelop, implement, and maintain quality assurance protocolsIncrease the efficiency of existing processes and procedures to enhance the company’s internal capacityEnsure that operational activities remain on time and within budgetOversee accounts payable and accounts receivable departments

Maintains administrative staff by recruiting, selecting, orienting, and training employeesSupervises clerical and administrative personnel by communicating job expectations, appraising job results, and discipling employees.Submit a weekly report to Singapore HQ

Understand and resolve Microsoft business programs, orders and contracts that are conveyed through email.Resolve customer queries within agreed service level, and update them regularly on the progress through emailEnsure defined escalation process is adhered to when resolving complex cases and ensure responsibility in maintenance to SLAs with client activities and validation of contractual information

Test Mobile Application & report bugs when encountered in UAT, and assisting in drafting up test plansGenerate statistics for ChatbotArchive product file for the past and come up with product file for existing product for training of new staffsAd-hoc such as come up with Relax and Recreational activities/slides for department & decorate the office

Manage and monitor CRM cases for the whole division to have it close according to its required KPI (Well versed with both Siebel system and Microsoft Dynamic)Trainer for CRM for new recruits in the formationGenerate report and nominal role using SAPManage carpark allocation and security clearance with minimal assistance from superior

Manage half a class of students by bringing them around in camp to do activities.Take charge of students’ safetyBeing wave leader to guide other newer instructor, plan the wave’s schedule and passing down messages to other instructor in my wave

Provide onsite technical support to clients, resolving day-to-day IT related issuesInstallation of OS/ Configuration of PCs and laptopsTroubleshooting and diagnostics of computer devices (hardware/software)Conduct repairs and upgrades of computer hardware and software

Manage half a class of students by bringing them around in camp to do activities.Take charge of students’ safetyTrain the new facilitator