Rocci Doria Email & Phone Number

Reno, Nv, Us

United States

Design, build, and implement Salesforce Field Service solutions. Discover opportunities for applying current best practices in Salesforce administration and implementation to enhance user experience. Create and refine automation to streamline processes. Identify project issues/risks and present alternatives for mitigation or resolution. Implemented Salesforce Field Service for a major national corporate facilities services company, optimizing workflows for improved efficiency and resource management, and integrating automation processes to increase productivity. Implemented Salesforce Sales Cloud for a major global retailer, aligning sales processes with strategic business goals, customizing features to support global operations, and enhancing sales tracking and customer relationship management.

United States

Direct field service operations in the western US while identifying and capturing opportunities for improvement by establishing and managing performance against quantitative and qualitative metrics, standards, and best practices. Review, analyze, and assess existing business processes; implement policies and procedures designed to optimize daily operations. As Salesforce Super User, provide tech support, training, and configuration recommendations. Work with sales support and customer service to champion customer success model. Lead agile team of 18 direct reports including 2 team leads, 3 full time engineers, and 13 contract engineers; optimize team scheduling for optimal efficiency and effectiveness.

Western Region

Orchestrated seamless field operations by instituting weekly regional meetings, disseminating work instructions via multiple media channels, coordinating response to service escalations, and engaging educational services specialists in weekly calls. Trained, led, and managed performance of 8 Field Service Engineers (FSEs) providing technical support in 10 states including Alaska and Hawaii. As Salesforce Super User, assisted in implementation, training, and testing.

Western Sales Region, Us

Provided field service in company’s largest physical geography spanning 4 time zones. Installed, maintained, troubleshot, and repaired medical patient simulators and A/V products. Supported sessions at IMSH 2016 and 2017.

Reno, Nevada Area

Reno, Nevada Area

Consulted with diverse corporate clients to optimize and consolidate IT functions into efficient, redundant environments.- Nolan Apparel: Built fully integrated ecommerce site for apparel startup that was later sold for good return. o Integrated shopping, accounting, POS, and shipping functions into one website. Designed backend support system, as well as picking and shipping procedures.- Caliprint: Migrated multiple acquired companies with disparate systems to single network and telecom system. o Positioned business for seamless operations by building and installing multi-server network environment with consolidated CRM in FileMaker and database for workflow, order history, estimating, and billing. o Reengineered production procedures and consolidated multiple phone accounts to one SIP phone system. o Trained staff on electronic file preparation, conversion, and design, as well as digital output and bindery.- OMAC Restoration: Engaged with business that rapidly grew from 8 to 15 franchises to design and build network infrastructure, environment, and system. o Restructured scheduling and invoicing program to standardize service rates and prepare invoices after service delivery. Integrated custom time tracking and payroll database for report generation. o Created accountability around equipment inventory and reduced shrink by building tracking database, barcode system, and check-in/out procedure. o Automated accounting function by building commission calculator in FileMaker with bridge to QuickBooks.

Concord, Ca

Managed electronic file preparation, conversion, and design. Led production workflow and staff of print operators.- Standardized quoting process by building quote calculator that utilized time and material costs to price projects.- Optimized production workflow and management by expanding and bridging quote calculator to QuickBooks. Created inventory management, invoicing, billing, bookkeeping, and reporting capabilities.

Oakland, California, United States

Training / scheduling / dispatch optimizationCommercial service salesLevel 2 customer service / tech supportDesigned / maintained sales and marketing literatureAutomated complex payroll system

Oakland, California, United States

Carpet / upholstery cleaningWater damage abatementCarpet repair

Concord, California, United States