Rocco Lagano Mba, Pmp®, Cspo®, Csm® Email and Phone Number
I have been bridging the gap of business and tech for most of my career. There is noone better at leading and motivating teams, building trusted stakeholder relationships, and delivering impact that affects productivity and bottom line. I am resourceful and find innovative ways to deal with challenges and issues when these arise, and I always lead with my own foot forward for others to follow. A few things about me: Superior Teaming and Collaboration SkillsWith over 20 years of experience in leading large-scale programs, I excel at bringing cross-functional teams together to solve complex challenges. I have a proven track record of fostering collaboration across diverse groups, ensuring each team member's strengths are fully leveraged. By breaking down silos and promoting open communication, I drive innovative solutions and enhance productivity, delivering exceptional results across global projects.Program Leadership and Strategic OversightAs a seasoned program leader, I specialize in overseeing end-to-end project execution, from initial planning to delivery. My ability to manage multiple programs simultaneously while maintaining a sharp focus on strategic goals has consistently driven organizational success. I am passionate about optimizing processes, streamlining workflows, and enhancing team efficiency to ensure that projects are completed on time, within budget, and with measurable business impact.Building Trusted Relationships with StakeholdersBuilding strong, trust-based relationships with stakeholders is key to my approach. I prioritize clear communication and transparency, ensuring that stakeholders remain engaged and aligned with program objectives. This ability to bridge gaps between teams and stakeholders enables me to anticipate challenges, proactively solve problems, and guarantee smooth, timely project delivery, all while maintaining a focus on business value.Curious, Iterative Approach to LearningI have a relentless passion for innovation, constantly seeking to expand my knowledge and stay ahead of industry trends. Whether it’s mastering the latest Agile methodologies or exploring AI advancements, I embrace an iterative learning process that fuels continuous improvement. This commitment to learning empowers me to drive cutting-edge solutions that not only meet but exceed expectations, enhancing team productivity and overall project outcomes.
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Transformation Program ManagerInterstate Waste Services, Inc.New York, Ny, Us -
Program Leader & Strategist | Ai, Automation & Data PlatformIbm Dec 2023 - PresentParamus, New Jersey, United States• Leader for ‘Client Zero’ strategy, acting as a catalyst for the rapid deployment of AI, Hybrid Cloud, and process simplification initiatives, driving CIO wide AI-driven cost reduction and business transformation. • Showcased IBMs AI solutions such as watsonx and Hybrid Cloud through the development of client enablement materials, and 12 impactful use cases highlighting tangible benefits, resulting in successful "drinking our own champagne" strategy. • Spearheaded the delivery of… Show more • Leader for ‘Client Zero’ strategy, acting as a catalyst for the rapid deployment of AI, Hybrid Cloud, and process simplification initiatives, driving CIO wide AI-driven cost reduction and business transformation. • Showcased IBMs AI solutions such as watsonx and Hybrid Cloud through the development of client enablement materials, and 12 impactful use cases highlighting tangible benefits, resulting in successful "drinking our own champagne" strategy. • Spearheaded the delivery of actionable insights for 5 key watsonx AI-powered applications by implementing a strategic feedback loop to track and validate user feedback, enhancing product performance and user experience, while influencing future roadmaps. • Directed cost-reduction efforts, leading to $7.5M in savings by highlighting IBM-owned alternatives to third-party products, partnering with internal teams to evaluate feature parity, and detailing gaps.• Developed and implemented a process using watsonx technology to automate the summarization of long-form content and meeting minutes, reducing processing time by 89%.• Trusted advisor to the IBM Cloud Business Unit, to ensure seamless execution of strategic joint projects, driving operational and technical readiness for key initiatives, while mitigating risks. Show less -
Program Manager & Design Partner - Office Of The CioIbm Mar 2022 - Dec 2023New York, United States• Led IBM’s IT strategy within the DesignOps team, optimizing tools, workstations, and infrastructure, to enhance the efficiency and productivity of design teams across the CIO.• Collaborated with stakeholders to understand business objectives, identify technology needs and challenges, and oversaw project intake processes, including creating project briefs, managing kickoffs, and ensuring seamless integration of cross-functional teams to accelerate the delivery of technology solutions… Show more • Led IBM’s IT strategy within the DesignOps team, optimizing tools, workstations, and infrastructure, to enhance the efficiency and productivity of design teams across the CIO.• Collaborated with stakeholders to understand business objectives, identify technology needs and challenges, and oversaw project intake processes, including creating project briefs, managing kickoffs, and ensuring seamless integration of cross-functional teams to accelerate the delivery of technology solutions aligned with business priorities.• Transformed UX design for 72 applications over 17 months, utilizing user research and Agile methodologies, to drive a significant NPS increase, while earning client and financial recognition.• Conducted in-depth user research that uncovered inefficiencies in staffing, pre-boarding, onboarding, and productivity bottlenecks that led to the development and implementation of KPIs and processes that drove measurable improvements in these areas.• Implemented regular DesignOps strategy meetings to prioritize new initiatives, align resources, and ensure strategic focus across UX disciplines, fostering better stakeholder engagement and alignment with business goals.• Program Owner in the CIO for a Designer Outreach Program, integrating external designers into the CIO design ecosystem to drive design consistency, ensure continuous education, and foster a connected community, elevating collaboration and cohesion.• Led training sessions with over 100 UX designers on successful usage of Jira to manage work requests. Show less
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Business Manager Team LeaderIbm Nov 2018 - Sep 2022Greater New York City Area• Directed IBM’s internal creative agency, overseeing a team of 11 global business managers responsible for business development, project management, and cost recovery operations.• Created consistent team-wide templates for project intake, sizing, and scoping, which decreased team response time by 50%.• Drove an 80% boost in department revenue and a 60% boost in NPS by executing targeted business development strategies, leveraging my internal network, and establishing a robust client… Show more • Directed IBM’s internal creative agency, overseeing a team of 11 global business managers responsible for business development, project management, and cost recovery operations.• Created consistent team-wide templates for project intake, sizing, and scoping, which decreased team response time by 50%.• Drove an 80% boost in department revenue and a 60% boost in NPS by executing targeted business development strategies, leveraging my internal network, and establishing a robust client feedback loop.• Directed financial reporting for $13M in cost recovery, synchronized external production with interactive media agencies, and guided Business and Project Managers to strengthen client relationships and deliver projects using Agile methodologies. Show less
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Senior Creative Project Manager & Team Lead, Pmp®, Csm®Ibm Jul 2014 - Oct 2018Greater New York City Area• Managed a multidisciplinary team of 20 Project Managers, UX Designers, Visual Designers, Copywriters, and Web Developers to execute an assorted portfolio of projects.• Grew the team by 30% enabling the handling of higher value projects that generated over $3m in additional recovery, enhanced department profitability, and client engagement and retention. • Directed all facets of project management using Agile methods to run the portfolio, including contracts, staffing, planning… Show more • Managed a multidisciplinary team of 20 Project Managers, UX Designers, Visual Designers, Copywriters, and Web Developers to execute an assorted portfolio of projects.• Grew the team by 30% enabling the handling of higher value projects that generated over $3m in additional recovery, enhanced department profitability, and client engagement and retention. • Directed all facets of project management using Agile methods to run the portfolio, including contracts, staffing, planning, communication, and project closeout, to maintain smooth execution and on-time delivery.• Formulated thorough project plans, obtained stakeholder alignment, and coordinated resources while actively resolving blockages across teams, clients, and vendors.• Provided stakeholders with project reports, highlighting key updates, financial performance metrics, and progress toward goals. Show less
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Senior Project ManagerIbm 2005 - 2014Greater New York City AreaMember of a PMO, supporting key projects for ibm.com and serving in various focal roles. • Managed global business leads, preparing resource, schedule, and cost estimates, and reporting financial data to clients.• Trained hundreds of clients and global, internal production team members to leverage content management tools and processes to streamline workflows and increase productivity.• Collaborated with interactive media agencies on production schedules and resource… Show more Member of a PMO, supporting key projects for ibm.com and serving in various focal roles. • Managed global business leads, preparing resource, schedule, and cost estimates, and reporting financial data to clients.• Trained hundreds of clients and global, internal production team members to leverage content management tools and processes to streamline workflows and increase productivity.• Collaborated with interactive media agencies on production schedules and resource allocation.• Served as a member of a global Requirements Committee, defining the direction for enterprise-wide ibm.com tools and the processes for creating and tracking that work.• Managed the Small and Medium Business web project, coordinating cross-functional contributions for the design, development, testing, and deployment to ensure adherence to corporate standards.• Created a variety of documentation, including client requirements, development tools, and status reports.• Collaborated with Marketing Managers to deliver interactive, email campaigns. Show less
Rocco Lagano Mba, Pmp®, Cspo®, Csm® Education Details
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It And Marketing -
3.47 -
Loyola SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Rocco Lagano Mba, Pmp®, Cspo®, Csm®
What company does Rocco Lagano Mba, Pmp®, Cspo®, Csm® work for?
Rocco Lagano Mba, Pmp®, Cspo®, Csm® works for Interstate Waste Services, Inc.
What is Rocco Lagano Mba, Pmp®, Cspo®, Csm®'s role at the current company?
Rocco Lagano Mba, Pmp®, Cspo®, Csm®'s current role is Transformation Program Manager.
What schools did Rocco Lagano Mba, Pmp®, Cspo®, Csm® attend?
Rocco Lagano Mba, Pmp®, Cspo®, Csm® attended Fordham University, Fairfield University, Loyola School.
Who are Rocco Lagano Mba, Pmp®, Cspo®, Csm®'s colleagues?
Rocco Lagano Mba, Pmp®, Cspo®, Csm®'s colleagues are Kjeld Nielsen, Nada Santiago, Khushi Singh, Haytham Mesalam, Arnoldas Bakšys, Sanjay Kapoor, Daniel Ruiz.
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