Rocco Schirripa Email and Phone Number

• Actively monitor and react to system events and alerts• Collaborate with various multimedia teams to ensure their applications follow best practices for disaster recovery, high availability, changes, and incidents.• Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.• Prepare documentation and playbooks for troubleshooting and escalation procedures.• Architect and implement operational best practices and workflows throughout the organization.• Assist other ICE/NYSE staff with problem solving and escalation procedures.• Interact with third-party vendors; coordinate and collaborate with various internal business units.• Prioritize high impact incidents - ensure proper follow-up internally and externally until resolution.• Subject matter expert for applications used by multimedia teams.• Automation design of manual operational task(s).

Technical Analyst for Tech Ops Services at Disney StreamingOversee and Manage Critical Back End services for all of Disney Streaming Services including Disney+, ESPN+, Star+, and MLB.tvData Analysis and Technical Support for Jewel Releases across all Disney Streaming products as well as launch support for new regions as products become more available globally. Maintain, balance, and load test advanced media services with AWS, Jenkins, Datadog, Athena, Cloudwatch, and GrafanaManage and Oversee all Test and QA accounts created in the companyStreamlining troublesome workflows for other teams and assist in automation initiativesAdvanced Refund and Billing troubleshooting for Direct to Consumer purchasesAssist Customer Service with advanced customer troubleshooting for specific account, IP, or ISP issues

Streaming Media Operator for Technical Operations Services and Data Governance with focus on MLB.tv, NHL.tv, ESPN+, Disney+ and Star+Monitor advanced Disney+ metrics, isolate foundational bugs and escalate to platform FED teams for resolution using Looker, Databricks, and SnowflakeService Now/JIRA board management for both internal and customer service Maintain, balance, and load test advanced media services with AWS, Jenkins, Datadog, Athena, Cloudwatch, and GrafanaResponsible for undertaking new projects to optimize, then handoff and train a new team for long term operationFull team lead for DSS Media OperationsResponsibility from previous position roll over for MLB/NHL’s live and VOD digital assetsResponsible for management of all allocated assets and resourcesCreated advanced troubleshooting/communication workflows and optimized Operator efficiency to increase individual bandwidth

Streaming Media Assistant for MLB Media Operations, NHL Media Operations, ESPN+ Anti-Piracy Operations, and Ad Hoc Content OperationsTeam lead on large MLB Partner projects such as the All Star Game, the Postseason, the Winter Meetings, and MLB’s Youth Baseball InitiativeAcquire, Broadcast, and Archive media for Major League Baseball on MLB.com and MLB.TV across various platforms and devicesPublish and edit content using CMS and CDN, including game archives and highlights. CDN Publishing experience with AWSEnsure functionality of live streams (HLS, AAC, FMS and Shoutcast) for all 30 Major League Baseball teams, and maintained quality of streams on corresponding mobile platforms such as iPhones, IPads and Droid devicesEnsure digital assets and in-house content are accessible for both MLB.com and MLB NetworkWork with mobile monitors nationwide to maintain quality standards of audio and video streams, and work with team representatives for content acquisition and publishing

Acquire, Broadcast, and Archive radio/video feeds from across the country for Major League Baseball.

Acquire, Broadcast, and Archive video feeds from various sporting events across the world for ESPN 3.

Assisted the Publicists in daily tasks and learned hands on how to work in the Public Relations industry

Assisted Board Operators with live on air duties. Also interviewed people on the street and updated websites.