Supervisione e coordinamento delle attività di un gruppo di 10 Area manager, assicurando un sano ambiente di lavoro, ottimi standard operativi, di vendita, di servizio al cliente, in tutti gli oltre 170 negozi della rete.Responsabilità principali:▶️Supervisione e Leadership:Gestire e ispirare un team di area manager, fornendo supporto e guida nella gestione delle performance dei punti vendita. Condurre riunioni regolari per garantire allineamento sugli obiettivi aziendali e condividere best practices.▶️Strategia e Budgeting:Partecipazione alla creazione di Budget di vendita e Target delle performance di team. Supporto allo sviluppo delle nuove aperture.▶️Analisi delle Performance:Monitorare le performance di vendita e i KPI per valutare l’efficacia delle strategie implementate. Condurre analisi periodiche delle vendite per individuare aree di miglioramento e opportunità di crescita.▶️Gestione Stock:Ottimizzare l’assegnazione delle risorse tra i diversi negozi per garantire un’efficiente gestione delle operazioni.▶️Standard di Servizio al Cliente:Stabilire e mantenere standard elevati di servizio al cliente. Gestione dei feedback dei clienti e delle problematiche di servizio, implementando soluzioni efficaci.▶️Visual Merchandising e Layout:Lavorare con il Visual team per garantire che i negozi siano allestiti in modo coerente e in tema con l’immagine del brand. Monitorare l’adeguatezza delle esposizioni e dell’immagine dei negozi.▶️Reportistica e comunicazione:Fornire regolare reportistica alla direzione sulla performance, le vendite e i feedback del mercato. Assicurare che la comunicazione tra team dell’headquarter e negozi sia chiara ed efficace.▶️Innovazione e Miglioramento Continuo:Creare una cultura di innovazione e miglioramento continuo. Identificare e implementare nuove tecnologie e processi per aumentare l’efficienza operativa.

▶️Coordination of 20 stores including direct and franchise stores in 6 different Italian regions. ▶️Search and Selection of retail store staff.▶️Training and Management of store management. ▶️Ensuring that company standards are maintained in terms of Visual, Store Operations, Customer Care, ▶️Profit and Loss Account Control and Retail Performance Analysis.▶️Supporting headquarters in implementing and complying with operating procedures.

▶️Coordinamento di 8 negozi diretti e franchising della Città di Roma e Regione Lazio. ▶️Formazione e Gestione del management di negozio. ▶️Supporto al mantenimento degli standard aziendali in termini di Visual, Operations, Customer Care, Ricerca e Selezione. ▶️Controllo del conto economico e Analisi delle performances.

📌Project management of the operational phases of the refit of Serravalle, Noventa, La Reggia, Castelguelfo and Edinburgh (UK), (organization of support teams - product flow - fittings - training), research and analysis and management of critical issues and preparation of alternatives, organization of logistics (from allocators to final drivers), preparation of tasks and related delegations, store layout plans, travel & accommodation for all teams involved. Interaction and support to the different business functions create an active, effective and collaborative network, through the constant exchange of situational analysis, feedback, proposals, and alternative plans.📌 People management of the opening team of 60 people with different roles, selection of candidates and creation of the support team (search and selection) - Logistics organization - Scheduling of tasks for individuals and teams, Workforce management of all teams, Team Building, Collection of post opening feedback and sharing with respective managers.📌 Problem-Solving managing delays, product shortages, overtime, H&S issues, legal clearances, IT issues, marketing promotions, keeping the focus on the day opening set.

📌Responsible for 9 stores, in the South Italy area, for the operational part (Budget, SWOT analysis, ROI analysis, Training on procedures, alignment meetings, and support to store managers); 📌KPI monitoring for retail operation excellence, identification of opportunities in terms of product, warehouse, and operational processes, audits of procedures and plans to return to targets; 📌Training and support to new store managers on all operational processes of the warehouse, IT systems, and store operations management, over 100 people trained;📌Manage launches of new digital services in stores by fostering an omnichannel culture

📌Management of all the Team Management processes of a group of 25 people aimed at enhancing every single resource followed and operating in the store and their training;📌Implementation and management of the most effective business strategies to achieve the objectives of development of Digital culture, 3rd store in Italy for online sales;📌Management, coordination, and monitoring of internal activities (product set-up and stocking, customer service, training, sales, and digital acquisition) at 800M2 store;📌Constant monitoring of visual merchandising processes aimed at ensuring full alignment in compliance with brand guidelines;📌Analysis and monitoring of company KPIs, average annual revenue increase of 15%

Leading Stores in Bologna, Mantova, Cremona, Piacenza, San Donato Milanese, Campobasso, Frosinone, Alghero, Roma