Rocela Ginther Mba

Rocela Ginther Mba Email and Phone Number

Co-owner at Ezer Home Solutions | Expert in Residential Cleaning & Organization | Passionate About Delivering Outstanding Client Experiences & Managing Financial Success @ Ezer Home Solutions
Rocela Ginther Mba's Location
St Louis, Missouri, United States, United States
Rocela Ginther Mba's Contact Details

Rocela Ginther Mba personal email

n/a
About Rocela Ginther Mba

Compassionate, results-oriented business professional with 10 years of proven success, dedicated to making a difference. I’ve consistently succeeded in increasing company revenue and productivity by having the intellect to spot areas that need improvement, developing solutions, and implementing necessary changes. I believe that positivity and providing superior customer service are key to business success. I’m a client advocate and a critical thinker who strives to maintain a positive attitude, utilizing the utmost integrity. I am guided by a simple yet profound childhood lesson, “Treat others like you want to be treated”.

Rocela Ginther Mba's Current Company Details
Ezer Home Solutions

Ezer Home Solutions

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Co-owner at Ezer Home Solutions | Expert in Residential Cleaning & Organization | Passionate About Delivering Outstanding Client Experiences & Managing Financial Success
Rocela Ginther Mba Work Experience Details
  • Ezer Home Solutions
    Co-Owner
    Ezer Home Solutions Jul 2024 - Present
    * Co-own and lead Ezer Home Solutions, focusing on residential cleaning and home organization services.* Manage and optimize operations to ensure seamless service delivery, maintaining high standards of customer satisfaction and retention.* Develop and implement growth strategies, expanding service areas and increasing the client base.* Oversee finances, including budgeting, expense management, and financial planning, ensuring profitability and sustainable growth.* Recruit, train, and lead a high-performing team of cleaning and organization specialists, fostering a culture of excellence and customer focus.* Lead marketing and business development efforts, including digital campaigns, community outreach, and referral programs, driving revenue growth.* Customize cleaning and organization solutions to meet diverse client needs, improving living environments through personalized service.* Ensure compliance with health and safety standards, implementing best practices to protect both clients and staff.
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  • Rippling
    Strategic Technical Account Manager
    Rippling Jan 2024 - Present
    San Francisco, California, Us
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  • Stride
    Client Success - Implementation Manager
    Stride Nov 2022 - Nov 2023
    San Francisco, Ca, Us
    In this role, I significantly streamlined client onboarding, reducing the process from 6-12 months to 8-10 weeks, achieving a remarkable 9.1 Net Promoter Score (NPS) across 13+ projects. I identified upselling opportunities for additional financial services and created smooth transitions from sales to onboarding for a cohesive client journey.
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  • Paycom
    Customer Success Manager
    Paycom May 2022 - Nov 2022
    Oklahoma City, Oklahoma, Us
    Consulted with Executives & business owners to identify areas of opportunity to drive efficiencies, mitigate risk, minimize exposure, and maximize ROI by streamlining HRIS systems/process
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  • Bluecrew
    Senior Customer Success Manager
    Bluecrew Sep 2021 - May 2022
    Chicago, Illinois, Us
    • Generated $10 million in new revenue in by quadrupling book of business, establishing strong relationship with PepsiCo leadership• Onboard all new accounts, provide training, deliver delightful onboarding• Exceptional KPI’s – 149% client retention rates, 125% MoM growth• Led in implementing an international Account Management support process (Philippines Team)• Develop/implement strategic plans to manage and grow key global accounts including Pepsi, Frito Lay, Gatorade, Quaker, and more• Manage, train, and develop a team of direct reports and 500+ crew members• Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations• Coordinate with internal leaders to develop/deliver solutions to meet client need
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  • Bluecrew
    Customer Success Manager
    Bluecrew May 2019 - Sep 2021
    Chicago, Illinois, Us
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  • Bluecrew
    Recruiter
    Bluecrew Jan 2019 - May 2019
    Chicago, Illinois, Us
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  • Washington University In St. Louis
    Assistant Director Of Recruitment - Graduate Programs
    Washington University In St. Louis Mar 2018 - Oct 2018
    St. Louis, Mo, Us
    Collaborates with a team of recruitment staff to engage with prospective students through the recruitment and admission process of various master’s programs. Focuses on initiating and nurturing prospective student interest through a variety of channels including in person, phone, on-line and by giving presentations locally/globally at campus events. Provide counseling on programs, admissions requirements, school differentiators, attributes and overall selling points. Manages FT Recruiters for programs assigned. Responsible for pipeline, meeting all enrollment goals for programs assigned, maintaining accurate data on how students are progressing through the prospect and admission cycle as well as overall reporting trends on a weekly, monthly and yearly basis.Executes interviews and gathers supporting documentation from applicants. Manage partnerships/relationships with internal and external stakeholders focused on student outreach as assigned by Associate Director. Drive continued success of programs and provide regular updates on best practices in industry through bench-marking (competitive analysis) and work across departments to drive innovation and program success.
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  • The Healing Arts Center
    Director Of Admissions
    The Healing Arts Center Jul 2015 - Mar 2018
    Us
    •Develops admissions organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives. •Manages continuing flow of quality applicants and transfers to the university by analyzing trends in enrollment and marketing activities, leading activities to continue programs that are effective; modifying programs; presenting new sales strategies for the university's recruitment and admission activities. •Collaborate with other administrators on school-wide business development, enterprise strategy and culture building. •Promote the alternative and complementary healing arts in the general community and build interest in participation in alternative and complementary healing arts at the level of lifestyle.•Promotes the school and attracts new students by maintaining working relationships with others
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  • St. Louis College Of Health Careers
    Student Recruiter
    St. Louis College Of Health Careers Aug 2012 - Jul 2015
    Fenton, Mo, Us
    • Serve as first point of contact for prospective students, answering telephone and written inquiries, schedule and perform interviews with a diverse range of prospective students (including minority & international), showcase the benefits of the institution, prepare evaluations of prospects for the DOA, facilitate enrollment into the college, and mentor through graduation• Manage, process, and update prospective student database, application paperwork, and follow-up documentation • Develop formal letters to communicate with students and a tracking database to manage the representatives progress; participate in staff development, workshops, & programs• Identify student needs and make referrals to the appropriate department, maintain confidentiality of student information • Collaborate with program directors regarding programs and strategy to strengthen recruitment activities, which maximize enrollment.• Train & supervise work study students• Advise and counsel students on program selections & scheduled follow up appointments, review and discuss transfer credits• Create and produce quarterly newsletter to bridge communication between staff, students, and community partners
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Rocela Ginther Mba Skills

Leadership Team Building Student Recruiting Public Speaking Admissions Client Relations Admissions Counseling Business Relationship Management New Hire Orientations Staffing Services Interviewing Account Management Sales Microsoft Powerpoint Customer Retention Software As A Service Customer Focused Service Enrollment Management Customer Satisfaction Communication Communication Skills Higher Education Retaining Customers Customer Relationship Management Strategic Planning Strategy Outlook Building Relationships Microsoft Office Relationship Building Microsoft Word Marketing Microsoft Excel Positivity Training Time Management Interviews Community Outreach Customer Service Enterprise Software College Recruiting Management Teamwork Staff Development Coaching Research Coaching And Mentoring Recruiting Presentations Selling

Rocela Ginther Mba Education Details

  • Lindenwood University
    Lindenwood University
    Management And Operations
  • University Of Missouri-Saint Louis
    University Of Missouri-Saint Louis
    Emphasis In International Business
  • The University Of Kansas
    The University Of Kansas
    Architecture

Frequently Asked Questions about Rocela Ginther Mba

What company does Rocela Ginther Mba work for?

Rocela Ginther Mba works for Ezer Home Solutions

What is Rocela Ginther Mba's role at the current company?

Rocela Ginther Mba's current role is Co-owner at Ezer Home Solutions | Expert in Residential Cleaning & Organization | Passionate About Delivering Outstanding Client Experiences & Managing Financial Success.

What is Rocela Ginther Mba's email address?

Rocela Ginther Mba's email address is ro****@****obs.com

What schools did Rocela Ginther Mba attend?

Rocela Ginther Mba attended Lindenwood University, University Of Missouri-Saint Louis, The University Of Kansas.

What skills is Rocela Ginther Mba known for?

Rocela Ginther Mba has skills like Leadership, Team Building, Student Recruiting, Public Speaking, Admissions, Client Relations, Admissions Counseling, Business Relationship Management, New Hire Orientations, Staffing Services, Interviewing, Account Management.

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