Rocela Ginther Mba Email & Phone Number

* Co-own and lead Ezer Home Solutions, focusing on residential cleaning and home organization services.* Manage and optimize operations to ensure seamless service delivery, maintaining high standards of customer satisfaction and retention.* Develop and implement growth strategies, expanding service areas and increasing the client base.* Oversee finances.

San Francisco, California, US

San Francisco, CA, US

In this role, I significantly streamlined client onboarding, reducing the process from 6-12 months to 8-10 weeks, achieving a remarkable 9.1 Net Promoter Score (NPS) across 13+ projects. I identified upselling opportunities for additional financial services and created smooth transitions from sales to onboarding for a cohesive client journey.

Oklahoma City, Oklahoma, US

Consulted with Executives & business owners to identify areas of opportunity to drive efficiencies, mitigate risk, minimize exposure, and maximize ROI by streamlining HRIS systems/process

Chicago, Illinois, US

• Generated $10 million in new revenue in by quadrupling book of business, establishing strong relationship with PepsiCo leadership
• Onboard all new accounts, provide training, deliver delightful onboarding
• Exceptional KPI’s – 149% client retention rates, 125% MoM growth
• Led in implementing an international Account Management support process (Philippines Team)
• Develop/implement strategic plans to manage and grow key global accounts including Pepsi, Frito Lay, Gatorade, Quaker, and more
• Manage, train, and develop a team of direct reports and 500+ crew members

Chicago, Illinois, US

Chicago, Illinois, US

St. Louis, MO, US

Collaborates with a team of recruitment staff to engage with prospective students through the recruitment and admission process of various master’s programs. Focuses on initiating and nurturing prospective student interest through a variety of channels including in person, phone, on-line and by giving presentations locally/globally at campus events..

US

• Develops admissions organizational strategies by contributing information, analysis, and recommendations to strategic thinking and direction; establishing functional objectives in line with organizational objectives.
• Manages continuing flow of quality applicants and transfers to the university by analyzing trends in enrollment and marketing activities, leading activities to continue programs that are effective; modifying programs.
• Collaborate with other administrators on school-wide business development, enterprise strategy and culture building.
• Promote the alternative and complementary healing arts in the general community and build interest in participation in alternative and complementary healing arts at the level of lifestyle.
• Promotes the school and attracts new students by maintaining working relationships with others

Fenton, MO, US

• Serve as first point of contact for prospective students, answering telephone and written inquiries, schedule and perform interviews with a diverse range of prospective students (including minority & international).
• Manage, process, and update prospective student database, application paperwork, and follow-up documentation
• Develop formal letters to communicate with students and a tracking database to manage the representatives progress; participate in staff development, workshops, & programs
• Identify student needs and make referrals to the appropriate department, maintain confidentiality of student information
• Collaborate with program directors regarding programs and strategy to strengthen recruitment activities, which maximize enrollment.
• Train & supervise work study students

Master Of Business Administration (Mba), Business Administration, Management And Operations

Bachelor Of Arts (B.A.), Finance, Emphasis In International Business

Bachelor Of Architecture (Barch), Architecture