As a Manager Counselor at Pearl Academy, I have successfully overseen student experience and admissions, consistently meeting and surpassing organizational goals.Played a pivotal role in driving enrollment initiatives, from creating innovative marketing campaigns and analyzing data for process improvements to effectively communicating with prospective students and their parents.Strategically planning and managing end to end enrollment journey for the applicants.Nuturing the student leads through various engagement activities like Welcome calls, profiling and counselling for best suited career.Moderating various Online/Offline events for the organization and building Brand presence in the Western region.

● Managing all performance and governance activities● Maintain high energy levels for associates through Engagement activities● Closely working with the team to ensure optimum productivity and quality is delivered and the expected Key Performance Indicator is met● Drive ideation for improvisation of SLA's and Process Metrics ● Reporting to Senior Management on Performance Management & implementation of feedback ● Designing training content (Process maps & SOP's)● Designing and maintaining Participant guides, Training calendar, Session plans and Presentations for reviews

● Conducting new hire classroom training for both Voice and Data process● Managing on job training for new hires● Attributed with Process Transition for both voice and backend process in various geographies● Monitoring Operational teams towards identifying factors critical to quality, reducing process variation● Overseeing the administrative tasks and performance management

● Handling inbound calls regarding the prepaid services rendered to cell phones● Concentrating on services, targets and order conversations