Antonio Rocha Email and Phone Number

Develop and establish a Customer Experience shared vision and strategy for the entire organization, aligned with the division and regional strategies, enable and inspiring teams to ensure a positive and consistent experience for all customers across the entire customer journey;

Ensure the delivery of an outstanding customer experience with professional services by leading a highly skilled and committed service team of engineering, application support, IT support and service excellence.Lead the development of a clear service strategy for the organization, inspire people towards the execution and make service part of our value proposition accelerating our customer’s success and fostering business sustainability.

Member of the EMEA LATAM service working group representing the countries of the North West sub-region: Belgium, Denmark, Finland, the Netherlands, Norway, Portugal and Sweden.As member of the WG service, actively contributes to the definition of main regional service strategies and goals ensuring alignment of EMEA LATAM technical service business with global and regional overall strategies.As representative of the sub region North West, ensures that all relevant service related needs /issues/interests of the countries and sub region are considered in the working group decisions and consequent actions/initiatives are implemented by the countries.

Director at Roche Diagnostics Portugal responsible for the development, continuous improvement and delivery of customer service and for ensuring that all service activities and initiatives are aligned with organization strategies and goals.

Provide EMEA and LATAM region with access to relevant and competitive IT products and services.Guide development of harmonized IT-portfolio for EMEA and LATAM region with focus on integrated IT Midleware Solutions.

IT and automation project implementation team managementIT suport operations managementProject managementService managementOutsorcing management

Product management of IT systems and pre-analytical automation for Clinical Laboratories

Managed clinical laboratory organization area operations: systems implementation and support;Lead a team of 3 consultantsClinical Laboratory organization and IT consultantBusiness Development

Laboratory organization and IT consultantSystems implementation