Carolyne Rocha Email & Phone Number

• I lead and facilitate the adoption of agile methodologies, such as Scrum and Kanban, promoting organization and efficiency among teams for consistent deliveries.
• I conduct agile ceremonies (daily, sprint planning, reviews, and retrospectives), ensuring alignment between teams and stakeholders.
• I am responsible for planning and organizing events like the "Agility Week." The last event I organized featured both external and internal speakers, and I managed to gather over 200 employees to promote the agile.
• I transform these initiatives and events into continuous learning tracks for the company, expanding the knowledge and application of agile methodologies on a large scale.
• I ensure the adherence to agile principles and practices by the team.
• In one year, I delivered more than 60 user stories into production and 4 new digital products, ensuring alignment with business needs and continuous value delivery.

São Paulo

• Prioritized the product backlog in collaboration with the PO, ensuring that technical and functional solutions met business needs. Conducted surveys and impact analysis to identify the best solutions for the product.
• Participated in the migration of 12 million customers from Oi to Vivo, ensuring a seamless operation and optimizing the system's capacity to support an 11% increase in traffic on the Meu Vivo app.
• Collaborated with the UX team to redesign customer journeys in MIRO and FIGMA to facilitate their migration with all necessary information.
• Supported the QA team with user testing to validate new interfaces, helping refine functionalities before the launch of new digital products.
• Utilized analytics tools to monitor the app's performance, identifying and correcting failure points, which resulted in a 15% reduction in user complaints (through feedback from Medallia) and an increase in the app.
• Made adjustments based on tagging data to increase the operational efficiency of the applications.

São Bernardo Do Campo, São Paulo, Brazil

• I monitored and maintained networks and servers, ensuring the stability and availability of IT services.
• I provided technical infrastructure support to end users, resolving issues related to connectivity and system performance.
• I collaborated with IT teams for the deployment of new systems and infrastructure upgrades, ensuring that all components operated in an integrated and efficient manner.
• I managed the opening and monitoring of changes for improvements or new solutions in the environment. Promotion: Transition from Intern to Analyst.

São Bernardo Do Campo, São Paulo, Brazil

• I supported the planning and monitoring of the operating computer network, collaborating in the management of the local area network (LAN).
• I contributed to the maintenance and monitoring of network infrastructure, ensuring basic support to optimize system performance and security.

São Paulo - SP

• I provided support to the license compliance/audit area to detect unlicensed software (AIA) through a software scanning tool. I identified and corrected irregular software.
• I created support manuals for users and performed translations of technical documents.
• I assisted in the preparation of quarterly software and sales reports.
• I performed basic technical support activities, resolving connectivity incidents and assisting internal users with network and infrastructure issues.

Santo André, São Paulo, Brazil

I provided support for the SAP ERP system, focusing primarily on the integration and functionality of SAP CRM to optimize business processes and enhance user experience. This role involved resolving technical issues and ensuring the system operated efficiently.

Master Of Business Administration - Mba, It Project Management

Project Management People Management and Leadership Strategic and Business Management Technical Project Management

Bachelor'S Degree, Information Systems, 9,0

Activities and Societies: TCC: Desenvolvimento de aplicativo para crianças com autismo.Programming Language (Java) Programming Logic.