Rochak Sharma Email and Phone Number
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As a Product Operations Manager at AppZen, I lead the cross-functional collaboration and alignment between product, engineering, sales, marketing, and customer success teams. I am passionate about building and scaling innovative products that leverage artificial intelligence and machine learning to automate financial processes and reduce fraud and errors.With over 7 years of experience in operations and strategy, I have developed strong skills in project management, data analysis, visualization, and process automation. I have successfully delivered multiple projects using agile methodologies, OKR frameworks, and CX management. I have also mentored and managed teams across different locations and functions, enhancing their performance and engagement.
Appzen
View- Website:
- appzen.com
- Employees:
- 259
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Product ManagerAppzen May 2024 - PresentPune, Maharashtra, India
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Product Operations ManagerAppzen May 2023 - PresentPune, Maharashtra, India
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Principal Business AnalystHighradius Sep 2021 - Apr 2023Bhubaneswar, Odisha, IndiaProduct Operations and Strategy -
Senior Team LeadUber Jan 2020 - Aug 2021Hyderabad, Telangana, IndiaLed the Social Media Team across 2 sites (COE Vizag & Hyd) responsible for handling all safety and non-safety queries for India SA, received over various social media support channels -
Senior Program SpecialistUber Nov 2018 - Dec 2019Hyderabad Area, India-Worked with Community Operations Team on safety incident prevention and reduction while ensuring top notch support experience for 2 major products - Rides and Eats across India SA. Improved the support response rate by ~15% as well as support satisfaction by 35%- Led Performance and feedback management programs across Centre of Excellence for all safety & Non-safety LOBs ensuring high performing work environement- Worked on all analytical requests from ComOps and Global stakeholders to deliver high quality insights
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Sr. Associate - Policy & GovernanceUber Nov 2017 - Oct 2018Hyderabad, Telangana, India- Responsible for support logic creation for critical Driver and rider safety issues while working closely with the Regional CommOps and Global stakeholders-Executed projects to improve the customer experience by modifying the existing policies and making them flexible
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Associate - Community OperationsUber Sep 2016 - Oct 2017Hyderabad, Telangana, India- Handle critical escalations related to rider/driver safety received from stakeholders, Internal tools, and other internal teams like Social, SOS, and ECR to ensure the rider/driver faith is restored in Uber- Visited multiple BPO sites across India-SA to provide process-related training to the support teams working on safety-related processes
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Data AnalystAmazon Nov 2015 - Aug 2016Hyderabad , IndiaWorked with Last Mile Analytics and Quality team to ensure quality of data (essentially delivery geocodes) for customers across EMEA, UK and NA. Worked on defining various data validation processes and its adoption in the team.
Rochak Sharma Skills
Rochak Sharma Education Details
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Pcm+Web Technology And Multimedia -
Ssc
Frequently Asked Questions about Rochak Sharma
What company does Rochak Sharma work for?
Rochak Sharma works for Appzen
What is Rochak Sharma's role at the current company?
Rochak Sharma's current role is Product Manager - Analytics | B2B SaaS Product.
What is Rochak Sharma's email address?
Rochak Sharma's email address is ro****@****ius.com
What schools did Rochak Sharma attend?
Rochak Sharma attended Biju Patnaik University Of Technology, Odisha, Kendriya Vidyalaya, De Nobili School.
What are some of Rochak Sharma's interests?
Rochak Sharma has interest in Children, Politics, Environment, Education, Poverty Alleviation, Science And Technology, Health.
What skills is Rochak Sharma known for?
Rochak Sharma has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Powerpoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking.
Who are Rochak Sharma's colleagues?
Rochak Sharma's colleagues are Julie Myers, Dharmendra Gautam, Gianna Lancisi, Ahsan Kamal Syed, Snehal Patil, Brennan Wheeler, Ashish Hande.
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ROCHAK SHARMA
Pune -
Rochak Sharma
Software Engineer At Persistent Systems | Aws Certified Solutions Architect - AssociateIndore -
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