Renan Rocha Email & Phone Number

Rio De Janeiro, Brasil

• Design, development and maintenance of Tableau and Power BI Dashboards, Microsoft Excel Reports;• Monitoring of strategic goals and indicators for Managed Services Hosting operations in Brazil in accordance with ITIL framework and Service Level Agreements;• Metrics development, tracking of root cause and predictive analysis for NPS, CSAT, and Operation Quality Indicators;• Data discovery, collection and treatment from Service Now, Qualtrics, Excel databases, and SQL Server;• Maintenance support and project updates of Dashboards developed by the Governance and Managed Services Hosting Business Intelligence team;• 20+ Tableau and Power BI Projects designed, developed and delivered to meet strategic demands from Managed Services Management and Leadership including potential churn monitoring and mitigation, client satisfaction and analysts performance reviews;

Rio De Janeiro, Rio De Janeiro, Brazil

• Support and development of strategic dashboards focused on performance indicators and insight analytics;• Following and data collection of sales numbers, segment performance and strategic development on video games market;• Data ETL focused on technical and sales performances of company products for internal analysis;

Rio De Janeiro, Brazil

• Analysis and advisory for brazilian Import and export procedures (requirements, necessary documents, and Customs demands);• Knowledge in brazilian special import laws and taxes exemption regimes (REPETRO, Consumables for Oil&Gas Activities law);• Experience in direct contact with international suppliers, deadline and payment negotiations and Purchase Orders management;• Focus on KPI, Performance Reports and feedbacks for international clients in conference calls and meetings, acting as in-house focal point to ensure company demands with service partners;• Direct negotiation of freight rates, routes and cargo consolidations (air and maritime);• SAP ERP for Import, Export and PO managments & reports;

Rio De Janeiro, Brazil

Import and Export document analysis, including financial remittance and exchange contracts approval.

Specialization, Data Science, Data Analytics & Machine Learning

Specialization, Gestão Da Cadeia De Suprimentos E Logística

B.A. In International Relations, International Relations And Affairs