Tiago Rocha Email & Phone Number

Utah, United States

• Coordinated internal resources and third parties/vendors for the flawless execution of projects.
• Ensured that all projects were delivered on-time, within scope and budget achieving 92% of customer satisfaction.
• Met with project team members to identify and resolve issues.
• Established effective project communication plans and ensured their execution.
• Facilitated change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Identified and developed new opportunities with clients.

São Paulo E Região, Brasil

• Managed 10 employees, +$2M budget, and +17k educational loans processes annually, supporting 17 regional managers.
• Directed team responsible for over 14k loans around Brazil and led the customer support team to be recognized worldwide two years in a row for the best team performance.
• Maintained 90% first-call resolution rate over four years through weekly prioritization training.
• Led $200K profit increase by implementing numerous ideas solicited in team meetings.
• Increased career planning KPIs by 30% after implementing weekly mentoring processes.
• 20% software performance improvement by identifying and eliminating unnecessary tasks.

São Paulo, Brazil

• Managed $1.2M operational budget and 150 people in job recruiting team across 3 regions.
• Led 58% increase in new connections through education, employment, or own business for the customers.
• Reduced unemployment rate among customers by 30% rate through training and coaching compared to the previous year.
• Decreased the number of employee turnover by 80% by fostering collaborative culture during new employee training.
• Developed a new curriculum and increased DOMO (BI platform) tools usage by 300% by making it the main used tool.
• Increase KPI measurement efficiency by developing tools in Excel, DOMO, and PowerBI.

São Paulo Area, Brazil

• Responsible for over 2800 owned property registration, payment process of taxes, and insertion of processes into City Hall for immune and tax-free sites.
• Budget management focusing mainly on property taxes paid to City Halls, auditing them to confirm they were charged correctly as size and specification.
• Managed a field team of 8 outsourced personnel in the support of local processes and executions of work in city halls. Also Followed-up judicial process and bill payment for the outsourced employees.

Brazil

-Development of sales channels for Motorola. -Focused on technical sales and marketing strategy and training for subsidiaries. -Won presidents club in 2005 for performance.

Esl Program, English

Master Of Business Administration In Business Management

Pathway

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Marketing