Tiago Rocha Email & Phone Number

Utah, United States

• Coordinated internal resources and third parties/vendors for the flawless execution of projects.• Ensured that all projects were delivered on-time, within scope and budget achieving 92% of customer satisfaction. • Met with project team members to identify and resolve issues. • Established effective project communication plans and ensured their execution.• Facilitated change requests to ensure that all parties are informed of the impacts on schedule and budget.• Identified and developed new opportunities with clients.

São Paulo E Região, Brasil

● Managed 10 employees, +$2M budget, and +17k educational loans processes annually, supporting 17 regional managers.● Directed team responsible for over 14k loans around Brazil and led the customer support team to be recognized worldwide two years in a row for the best team performance. ● Maintained 90% first-call resolution rate over four years through weekly prioritization training.● Led $200K profit increase by implementing numerous ideas solicited in team meetings.● Increased career planning KPIs by 30% after implementing weekly mentoring processes.● 20% software performance improvement by identifying and eliminating unnecessary tasks.● Responsible for a project that increased graduation attendance by 38% compared to 2 years.

São Paulo, Brazil

● Managed $1.2M operational budget and 150 people in job recruiting team across 3 regions.● Led 58% increase in new connections through education, employment, or own business for the customers.● Reduced unemployment rate among customers by 30% rate through training and coaching compared to the previous year.● Decreased the number of employee turnover by 80% by fostering collaborative culture during new employee training.● Developed a new curriculum and increased DOMO (BI platform) tools usage by 300% by making it the main used tool.● Increase KPI measurement efficiency by developing tools in Excel, DOMO, and PowerBI.

São Paulo Area, Brazil

• Responsible for over 2800 owned property registration, payment process of taxes, and insertion of processes into City Hall for immune and tax-free sites.• Budget management focusing mainly on property taxes paid to City Halls, auditing them to confirm they were charged correctly as size and specification.• Managed a field team of 8 outsourced personnel in the support of local processes and executions of work in city halls. Also Followed-up judicial process and bill payment for the outsourced employees.

Brazil

-Development of sales channels for Motorola. -Focused on technical sales and marketing strategy and training for subsidiaries. -Won presidents club in 2005 for performance.

Esl Program, English

Master Of Business Administration In Business Management

Pathway

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Marketing