Billing Team Lead
CurrentResponsible for billing and account resolution activities on customer accounts, including the review of work performed in a remote location. The Billing Lead is responsible for defining, documenting, training and implementing new processes for billing functions within multiple systems and in multiple currencies. Identify process improvements for efficiency and find ways to save costs and reduce waste.Perform complex billing activities on a monthly basis. Analyze month end customer billing details, follow detailed procedures to modify customer billing in Excel and create accurate customer facing invoices using a variety of templates. Create manual invoices upon request. Work with customers, account managers, and customer service team to resolve issues attributing to billing or account delinquency Ensure process documentation is accurate and reflects current state billing requirements. Oversee the offshore team as it relates to customer invoicing and processes. Provide training on customer invoicing and new processes as needed. Ensure process documentation for the offshore team reflects the current state. Partner with the sales team and leader to define billing requirements as new customer contracts are established. Identify opportunities to automate billing transactions.