● Collaborated with the Marketing function and identified, developed and implemented commercial opportunities based on the analysis of sales and market trends.● Conducted home & business visits to identify and clarify customer needs. Communicate feedback to the interior design team. Shaped displays based on feedback from customers wants and needs. Securing long term profitability and creating emotional connections between the products and the customer.● Project Managed 24 seasonal media changes four times a year working alongside the interior design team. Managing resources, budgets, risks and changes. Ensured on time completion according to specifications and within budgeted costs. Monitored performance of each media ensuring it achieved set goals.● Analysed sales performance identified successful sales, solutions and ideas. Shared ideas with other stores, utilized sales information to be more efficient in the way IKEA worked as a company.● Successfully worked with high gross margin products throughout the store that either added value to the main product, product area or act as an impulse purchase to increase the average ticket value. ● Accountable for the performance and profitability of a £20M turnover business.● Possessed excellent knowledge of the IKEA product range and services.● Secured the highest retail standards throughout the store by sharing knowledge and experience with key stakeholders and streamlined processes which enhanced the customer shopping experience.● Maintained an accurate stock file by working closely with the logistics team to secure stock forecast accuracy and stock ordering.● Contributed to the development of employees lead coached and mentored a team of six co-workers. Developed succession within the team, working on the shop floor alongside my team sharing my knowledge, developing new ideas to create more sales whilst also creating a simpler buying process for the customer.

● Accountable for the performance and profitability of a £20M turnover business.● Recruited high-performing sales professionals mentored and developed individuals which lead to their progression into leadership roles. ● Applied excellent staff resourcing skills. Ensured rota management, staff availability at all times as this area was a mechanical sales area. Creating an easy buying process and ensuring customers are always given the highest quality of service. ● Developed leadership skills and completed a 12 month management programme to further develop my leadership skills in terms of performance management, coaching and leading others, handling difficult situations.● Collaborated with IKEA Business customers and the interior design team within the store to create new offices, student accommodation, school and nursery classrooms.● Working to and meeting customers budgets, needs and deadlines. Securing stock, delivery and assembly.● Excellent product knowledge to help business customers get the most out of their space. ● Identified potential business customer lead’s in the store. Securing these by informing the customer about the benefits that come with an IKEA Business account.

Game day stewarding at the Manchester Storm Ice Hockey Arena. Responsibilities include validating tickets, crowd control and some security aspects.

● Project managed and successfully planned and led a major store department from concept to fruition in a successful £10m store.● Worked away from home. Based in the service office in London for four months planning and living in Reading for three months during implementation.● Worked alongside the Sales Leader and Sales Developer to implement a strong commercial shop● Liaised and led an interior designer to implement a successful shop.● Worked alongside company directors and key stakeholders. Built and maintained strong relationships.● Responsible for managing resources, budgets, risks and changes, whilst maintaining on time completion according to specifications and set budgeted costs.● Adhered to strict deadlines within the planning and implementation process.● Analysed sales data to successfully enhance the implementation of a key department that simplified the manual buying process, further improving the customer shopping and buying experience.● Stepped away from the norm to create an inspiring shop.● Worked alongside the interior designer and contractors on site ensuring we met strict deadlines, adapting to any unforeseen changes needed during that part of the process.● Trained new store team alongside implementation, explaining the new shop structure, display techniques and shopping tools to help them meet customers in the way the shop is intended ● Shared and implemented new display techniques and shopping tools within IKEA Manchester after completion of IKEA Reading to secure a simplified buying and shopping experience for the customer.