Rochelle Chase Email & Phone Number

Tampa, Florida, United States

Leader of Transformation Office, Claims Operations and Financial Recovery (Payment Integrity) teams. As Operations Leader, drove first-time auto-adjudication of Claims, and refined Financial Recovery strategy to shift focus from post-pay recovery to pre-pay payment integrity. Through continuous improvements driving efficiency, my Operations team remained at 115 FTEs while membership almost doubled in 5 years (115k members in 2016 to 200k members in 2021). My Leadership (according to Associate Survey results) surpassed Humana and CarePlus Leadership scores.

Tampa, Florida, United States

Lead Transformation at CarePlus, a 5-star Medicare Advantage health insurance company wholly-owned by Humana. First worked with ELT to update and refine Strategic Vision/Mission/Goals to provide priority and focus, then created processes to align work with Goals. Established KPIs and ScoreCard to measure and monitor progress. Hired and developed team comprised of Program Architect, Data Architect, LSS Black Belts, Instructional Designers and PMO. Defined and mapped over 190 key business processes, then lead $100M program with 300+ resources to migrate from antiquated mainframe system to a SaaS best-in-breed ecosystem (HealthEdge, Salesforce, HealthTrio, Inovaare). Serve on Customer Advisory Board for HealthEdge. Lead cultural transformation focusing on strategic alignment, continuous improvement, rethinking routine, talent development and change leadership.

St Petersburg, Florida, United States

Partnered at all levels of organization to transform the way Finance works and supports the business. Leveraged change management tools and strategies, continuously engaging stakeholders to drive successful adoption of change. Directly managed global team of 20 process and systems experts, with dotted-line responsibility for optimizing efficiency of IT Systems team of 25. Built a highly-effective global team of change agents including accountants, financial analysts, auditors, project and program managers, engineers, instructional designers, LSS black belts, and solution architects in 12 countries to transform finance team, leveraging people skills, process improvements, and systems to create sustainable change. Engaged stakeholders to establish team vision, mission and strategic roadmap. • Strategic Partner - Worked with C-Level Leaders to conduct Maturity Assessments and establish Strategic Roadmaps. • Process Improvement - Leveraged LSS tools to map ‘as is’ process, prioritizing opportunities to meet objectives (quick wins, biggest impact, hard savings, cost savings/avoidance, soft savings through efficiency, reducing manual work, improved quality) including metrics to insure benefit realization.• Technology Advocate - Product Owner for all Finance Systems. Designed process and tool to prioritize demand using cost/benefit analysis, ROI, strategic alignment and risk assessment. Worked with Finance Leaders to identify how technology could support and enable their teams’ ability to achieve objectives. Primary POC for Finance/IT relationship. Drove collaboration among distributed finance systems teams. Voting member on Architecture Review Board. Steering Committee to assess and choose BPM tool then drive adoption of Pega. Served on Pega’s Manufacturing Advisory Board.• People Development - Lead the design and execution of several learning initiatives for 1200+ global employees• PMO - Established strategic PPM

St Petersburg, Florida, United States

Established Center for Excellence in Penang focused on strengthening tools and processes for knowledge sharing and talent development among remote IT teams. • Designed 20-course curriculum for Lean Six Sigma training courses (WBT) consumed globally by tens of thousands of employees• Designed Behavior-Based Interviewing Skills (Lominger Interview Architect Certified)• Approver on change advisory board (CAB) to guide release management and implementation of Solution Manager• Executed all Change Management for ServiceNow implementation

Detroit Metropolitan Area

Designed and developed workshops for automotive dealership teams including customer and employee satisfaction. Designed, developed and delivered distance learning broadcasts for dealership managers and sales consultants. Developed four-day workshop for AutoNation general managers covering topics from leadership skills and customer service to coaching skills and managing change. Established several web-based technical training courses for AT&T. • Aided clients with meeting performance improvement goals with instructional design and knowledge of organizational development. Collaborated with clients including General Motors, AutoNation, AT&T, GMAC, and MPIC. • Design and developed courses on talent management, team management, managing quality deliveries, leading change for HR professionals, focusing on customer, implementing affirmative action, providing candid and constructive feedback, benchmarking for purchasing, global travel health and safety, purchasing negotiations, purchasing logistics, electrical substation awareness, and timekeeping systems.

Detroit Metropolitan Area And Cairo, Egypt

Field Operations Manager/Facilitator, MARITZ PERFORMANCE IMPROVEMENT COMPANY, Southfield, Michigan, 1997-2000. Developed competency model to assessment and develop process improvement consultants for GM project, improving retention 300. Managed team of 60 consultants who facilitated process improvement in GM dealerships with cross-functional teams.Conference Consultant, 1996-1997. Managed international conference for GM Global Automotive Leadership Conference for 3,600 of GM’s top executives.Distance Learning Consultant, CARLSON MARKETING GROUP, Troy, Michigan, 1995-1996. Served on FORDSTAR, Ford’s satellite communications network, staff as an internal consultant. Conference Consultant, USAID, Cairo, Egypt, 1992-1995. Developed various workshops and conferences for healthcare officials/administrators. Solicited participation in international conference of other developing countries. Managed project team employed by Egyptian Ministry of Health. Project Manager, MARITZ PERFORMANCE IMPROVEMENT CO, Southfield, Michigan, 1986-1991.

Master Of Arts - Ma, Advertising

Master Of Business Administration - Mba, Educational/Instructional Technology