BUSINESS DEVELOPMENT, CLIENT, EVENT & PROJECT MANAGEMENT- Client Relationship Management - developing & strengthening relationships- Business Development - preparing & delivering competitive proposals to acquire & retain business- Training Clients on new system developments & features- Implementing Processes, guides & documentation for products & services- Compiling Project Briefs for website & system developmentEVENT MARKETING, PROMOTIONS & WEBSITE CONTENT- Marketing Plans for Clients- Liaise with Marketing to prepare & deliver Support with Email & Social Media Campaigns- Liaise with Creative to prepare & deliver added-value items such as Branded Experiences & Media placements- Create & Send Email Campaigns - Data Management & Ensuring Clients comply with Privacy & Spam Act Policies- Prepare & Maintain Event Page Content & landing pages for national festivals, scalable for Web & Mobile. Embedding YouTube/SoundCloud using HTML - Google Analytic ReportingEVENT SERVICING - PROCUREMENT TO CLOSURE- Gather, collate, & share info associated with managing, promoting, ticketing & operations- Assist clients with builds, provide advice and co-ordinate on sale dates & support- Build, service and maintain events & large festivals- Reports and Forecasting- Post-event Services; Settlement, Post Event Reporting & Data ListsEVENT DAY OPERATIONS- Event Day Ops & Scanning Solutions - Liaise with Internal & External Providers & Clients for various festivals; Future Music, Good Life, Sugar Mountain, West Coast Blues n Roots & Southbound- Event Day Equipment - configure equip. for scanning & reporting requirements- RFID - Incorporating RFID technologies into event build & ops- Event Day Briefs - for Client & Staff reference- Event Day Reporting- Customer Service - assisting with escalated issues- Staffing - ensuring sufficient support is provided within budgetQA TESTING- Liaise with Developers to review & test products and enhancements before deployment

Worked as a Ticketek Account Manager in Melbourne, liaising with Venues and Promoters to provide ticketing and marketing services for their events.• Event/Account Manager, 2005 to 2012• Account Co-ordinator, 2004 to 2005CLIENT & EVENT MANAGEMENT- Developing strong relationships with Promoters & Venues to ensure effective communication and continued business development. - Working with SM to collate and deliver competitive Proposals to acquire and retain business.EVENT MARKETING & PROMOTION- Competitions & Special Offers, Direct Mail, Email Campaigns, and Social Media Campaigns.EVENT SERVICING - From Procurement to Closure- Marketing, Ticketing, Agreements, Pricing, Event Configuration, and Event Day Operations- Build, service and maintain events. Ensuring correct info is given to all distribution channels: Call Centre, Agency Network, Groups & Premium Products, Web & Mobile Sites.- Reporting, Financial Forecasting and Analysis, identifying trends and actions required to achieve the targeted goals.- Manage operations of Casual Box Offices; liaising with Venues, Promoters, External & Internal depts to ensure sufficient support and services are provided.- Post-Event Services – Settlement, Data Lists and End of Show Reporting.EVENT DAY OPERATIONS; - Temporary Box Office Solutions - for various events such as; Supafest, Taste of Melbourne, The Wiggles, Top Gear Live, Good Food & Wine Show, Stereosonic and Soundwave.- Event Day Scanning Solutions - configuring hand-held scanning devices to ensure they are functional for event day scanning for a variety of events.- Reporting - ensuring reporting is set up for Clients to receive regular updates during event.- Contingency Systems - to allow services to continue should there be any system outages.- Customer Service - assisting with escalated customer service issues.- Staff Rostering - ensuring sufficient Client support is provided within budget.

• ONLINE EVENT CO-ORDINATION, WEBSITE PLACEMENTS, formatting content using HTML & CSS within a content management system. • Venue and Map Co-ordination and Production, using Adobe Photoshop• WEBSITE TESTING; Deployment Project Team member, ensuring the testing and deployment of a new CMS was functional prior to going live. • WEBSITE TRACKING & REPORTING: Page Impressions, Unique Visitors, Tracking Paths etc. using Red Sheriff (the pre-Google Analytics option).• PRINT MEDIA Production, using Adobe Photoshop• WEBSITE MEDIA production, using Adobe Photoshop and ImageReady• EMAIL CAMPAIGN Co-ordination and Production – Weekly Newsletters and Dedicated Campaigns, using templates modified in Macromedia HomeSite and Adobe Dreamweaver. Both in WYSIWYG/GUI and hand coding mode. • MINI WEBSITES - Co-ordination, Production, Testing and Deployment of Mini Websites for Promotional Campaigns and Clients.