As Client Care and Marketing Coordinator, I worked with clients on all portions of the sales process, including heightening outbound marketing efforts and brand awareness, collaborating on aviation training solutions, and following up on orders to ensure clients received excellent customer service and perfect training materials.- Ensured every order was perfect by following up with clients after delivery of their training materials; either affirmed clients’ business with JETPUBS or took necessary action to amend orders that fell short of perfect.- Researched and evaluated possible participation in industry events and coordinated multiple details for success at such events, such as registering attendees, managing sponsorship details and creating promotional collateral, overseeing adherence to show deadlines and shipping operations, and equipped traveling team with details necessary for booth set-up and dismantling.- Began and maintained training materials sales pipeline while achieving quarterly quotas, primarily via cold-calling.- Collaborated with directors at training centers and higher education institutions on solutions for improving their aviation training programs.- Assisted in customization of client aircraft cockpit posters in Adobe Illustrator and Corel Draw, paying especial attention to the differences in cockpit configurations.- Created additional client graphics requests, including logo generation, passenger briefing cards, promotional posters, and iPad app visuals.- Frequently wrote articles and created monthly company newsletters for distribution, in addition to helping maintain a social media presence.- Assisted in building and maintaining brand integrity in all marketing materials, aiming to raise brand equity in the market.- Daily managed shipping processes to ensure both JETPUBS and customers benefit from tight shipping schedules and accurate shipping rates.