Rochelle Null Email & Phone Number

Lake Oswego, Oregon, United States

Provide strategic vision, manage and develop leaders, and assist in building strategies in order to drive the accomplishments and results of the division that support providing exceptional customer experience to those we serve. Exhibits business and fiscal acumen as an integral member of the policyholder services management team. Utilize data to provide effective leadership and make well-informed decisions to ensure results, operational efficiency, achievement of organizational objectives, and compliance with laws and regulations.

Lake Oswego, Oregon, United States

Develop and implement strategic plans to ensure corporate and regional sales, account retention, customer service expectations, and book of business loss ratio standards are met.

Portland, Oregon Area

Manage service center operations and programs to balance internal expectations and interests with small business needs, customer service responsibility, agent/policyholder relationships, and program financial performance in support of division, corporate goals, and strategies.

Salem, Or

• Manage staff by utilizing the performance management process, clarifying job responsibilities and performance expectations, establishing goals and job competencies, identifying skill gaps, creating development plans, coaching on a continuous basis, and evaluating performance. Responsible for the hiring and termination of employees and determining wage/salary levels within SAIF policy guidelines.• Develop, implement, and update a return-to-work service model to address the needs of Service Center accounts.• Lead the team in planning, implementing, and delivering services. Identify and communicate service successes and failures to team members. Ensure team focus is based on customer service results, and is consistent with sound business practices and insurance principles. • Lead or participate in onsite customer visits for the purpose of developing and maintaining business relationships, assessing service delivery levels, resolving complaints, or for employee development. • Assess customer service needs and analyze team functional strengths. Consult with program manager to develop a strategy to build technical depth within the team.• Provide feedback and book analysis to team members on individual, team, and regional results.• Prepare operational budget, monitor expenditures throughout the year, and manage variances to ensure budgetary guidelines are met while upholding high standards of customer service excellence.• Liaison with business partners and customers to resolve issues and maintain customer service standards.• Ensure work methods maximize efficiency and the use of resources. • Manage staff workloads through analysis of volume and complexity of work to ensure a balance between team members. Reassign work as necessary. • Participate in evaluating and planning program objectives and strategies.

Portland, Oregon Area

• Act as the key liaison and consultant between the customer, SAIF, and other stake holders. Collaborate with team members and other SAIF staff to facilitate communications, resolve disputes and coordinate services. • Communicate information to customers regarding their insurance plans. • Maintain high-level technical knowledge of large, complex insurance plans with retrospectively rated, cash flow, and consent to rate pricing, as well as expertise in all aspects of workers’ compensation insurance. Act as a local branch expert and resource to others for these topics. • Retain accounts at a rate equal to or greater than the specified premium retention goals/indicators by ensuring customer satisfaction with SAIF services. Gather information, analyze and determines viability, and coordinate with underwriting to prepare and submit necessary documents for review and approval.• Coordinate renewal pricing decisions with underwriting. Prepare proposals and make renewal presentations, or take required action for non-renewing accounts. Obtain appropriate plan election forms. • Monitor and evaluate account performance for appropriate pricing and service levels.• Solicit new business, generally in excess of $20,000 premium, either directly or with agents or other direct writers. • Achieve sales results at a rate equal to or greater than the specified sales goals/indicators

Canby, Or

* Management of the troop committee* Organize the committee to see that all functions are delegated, coordinated, and completed* Maintain a positive working relationship with the Charter Organization Representative and the Scoutmaster* Interpret national and local BSA policies to the troop* Prepare troop committee meeting agendas* Call, preside over, and promote attendance at monthly troop committee meetings and other special meetings that might be called during the year* Arrange for charter review and re-charter annually* Coordinate and attend quarterly 3-key meetings including chair, charter organization representative, and scoutmaster* Assist with incident investigations* Welcome new scout families to the troop and assist with membership set-up process

Canby, Oregon

Maintaining the troop calendar; taking notes at troop committee meetings; working with and developing the skills of the troop scribe; participating in troop committee executive team meetings; and actively participating in executive team decision making.

Bachelor Of Science (Bs), Management & Leadership, Cum Laude

Business

Associate Of Arts, General

High School Diploma

Activities and Societies: Future Business Leaders of America, Senior Class Secretary, Varsity Basketball, Varsity Soccer